lucky's cafe

pricey but worth it- the food was delicious andgoodquality. service was slow but very friendly. would recommend. watch out for weekend brunch; it's busy and there will be a wait for a table.

used to be worth it.... used to love luckys. excellent food for a fair price, and even worth the long wait to get in. ever since getting some national publicity, the prices are exaggerated for what you get. i agree with other reviewers about this. i don't ever eat there anymore. there are other great brunch spots around tremont that charge at least 1/3 less with food that is verygoodtoo.

good food but look elsewhere. i tried to make reservations there for mothers day and can't believe a business would operate this way. i called and was told to leave my name and phone number for a call back for a reservation 'request'. i never received a call back. i tried to call again and was told by amber that she was too busy and would only take 'requests' or answer questions from 3-5. i tried to call again today, (because i wasn't sitting by my phone waiting to call lucky's during their free period,) and now get a recording saying 'the person you are calling, can't take your call'.

to top it off i was told by a friend that her reservation request is just a request. lucky's will call the day before mothers day and let her know if they will honor her request , or not.

try the inn on coventry if you want a great breakfast. i thought lucky's was agoodsecond choice but not with the way they run their business.

i

fresh. luckys is what fresh is all about. you can taste flavor in the food here asgoodas any other place. brunch is pricey, but people keep coming so i dont blame her for having prices high.

terrible customer service! :(. i have been coming here for years quite regularly. i get the same thing and lately i have noticed some unacceptable issues. one extremely snarky and inattentive server ( i forget her name). i would rather leave than have her attitude ruin my meal. tip share is unfortunate because thegoodalways pull the weight of the not so good. i hate to think that a portion of awesome server's tip goes to miss snarky.
isn't coffee $2 with free refills? ever notice the price is different than on the menu when you pay your bill?
i frequently get a latte and ask for a splash of coffee at the end to warm it up. this was the first time i was charged for a coffee for asking for that splash!!! so $2=free refills. $5= pay for a cup of coffee? ridiculous.
if they make a mistake they berate you and treat you like trash. i absolutely love the food and the atmosphere, but i am beginning to think treating myself to this overpriced fare and terrible treatment is not worth it.
regulars make or break this kind of business. they should think twice about their attitude and how they treat the people that keep them in business.
also, it seems there is no way to email the business about comments. i guess i will have to hand write a letter.

...we quickly learned that everything at lucky's is crazy, huge and out of control! three thick slices of naturally cured bacon topped with pecans and brown sugar. cuz yeah - bacon isn'tgoodenough on it's own - it's needs pecans and brown friggin sugar. holy cow - this was amazing! it was really thick thick bacon and then you load it with this salty sweet decadence. yeah - cincinnati - you've been served...pecan bacon. (seriously - somebody needs to do this here - virgils ?!) next up oatmeal. seriously - when my blogging friend ordered oatmeal

food verygoodand quite fresh.
late breakfast start time seems unreasonable for a breakfast place.
generous portions.

undecided. went there last week for breakfast.nice atmosphere,very clean and artsy.server was pleasant and friendly.i ordered biscuits and gravy while my wife had the shipwreck.my food arrived in about 18 minutes.gravy was very good,the biscuits nice and cheesy.scrambled eggs were slightly overcooked and the potatoes were a disappointment.the shipwreck was overcooked,the bacon was verygoodbut with the same potatoes.what is the deal with all the scallions?everything was loaded with scallions!i picked most of mine out.overall ,the gravy itself would be great on a sock.the biscuits were fine.nothing else required.very pricey for breakfast but staff was friendly to us.this is a one in a lifetime visit.now we have eaten there.no reason to go back.32.00 for our meals and i left a little hungry.

exactly what's wrong with the cleveland food scene. we went to lucky's last october after visiting the zoo. it was my wife's birthday and she had wanted to try lucky's since it was on ddd (not always agoodindicator) we parked and walked in. not to busy for a weekday, and several open tables. we were told we could have a seat anywhere. the kids wanted to sit at the table by the front window. ok.

we sat at the table. there were several other empty tables. there were business people there. there were moms there with kids. there were a few older couples. we sat. there were two women standing behind the counter. no on made any move to greet us, take drink orders, acknowledge our existence on this planet. nothing. we sat.

after about fifteen minutes the guy clearing the next table said someone would be with us. we sat. the two women ten feet from us behind the counter made no move to acknowledge us, and actually started to look kind of hostile. my wife was starting to get frustrated, she really wanted to eat there, but finally said "let's go." we stood up, put on our coats, and headed for the door. only then did i hear "is everything..." but didn't hear the rest as we were out the door.

so obviously this is not a review about the food, but about the service (or lack thereof) from the other reviews i've read, that seems to be the common factor at lucky's. i tried contacting them via e-mail, but got no response. my comments on another site (rhymes with kelp) were removed, and i expect these will be too at some point.

service such as this is why people go to chains, which the ncg's despise. at chains, they at least give you the impression that they are happy you chose them. they get you in, take your order, serve you, and keep the chit chat to a minimum. at places like lucky's, they expect you to feel lucky (ironic) that they have allowed you to dine there. lucky's is the first place in cleveland i've been made to feel that way, but i've heard similar stories about other places. i wouldn't go back if it was a free meal, and i wouldn't recommend it to anyone else. war on the ncg's (you know who you are)

ps. we ended up at the steak and shake in steelyard commons and enjoyed it thoroughly.

some good, some bad. went there at noon on a sunday, i am from out of town and found it via google...decided to try something off the beaten path. while it was charming and quaint, there were several negative things that happened.

my girlfriend and i had to wait 15min for a table (no biggie) and i was able to select from the menu (i am an omelette guy) but my girlfriend couldnt eat anything because there was nothing gluten free on the menu. they said they wouldnt do "egg whites because they are too busy and cannot customize orders". so she had coffee, and a water - which never came. our waited was nice and gave us the low-down but he forgot the specials and we never saw him the entire time after he took our order. food came out quick and was good, but i had to ask another waiter for salt/pepper half way thru my meal. my toast wasgoodbut i shouldve asked for no butter because it was dripping in butter (maybe thats why it was so good?).

the lone, uni-sex bathroom opens up right in front of the place (strange, but whatever) and there was no hand dryer towels available. they have a weird system to pay the bill (they give you a letter and leave your check at the front), and when i get to the register (long line) they ripped up the check without me reviewing it and just verbally gave me a total. i asked them to retrieve the check to make sure it was the correct one. not sure why they do it this way - but it was correct.

prices are high, nothing is less than $10 which is pricey for a breakfast omelette or granola/fruit. the waiter didnt know what was in the fruit bowl or we wouldve gotten that as a side.

quaint place, expensive,goodfatty food, slightly below average service.

hope this helps.

not on the weekend!. if you are a vegetarian, vegan, or have any food allergies, stay away from lucky's on the weekend. while i don't mind at all waiting for a table forgoodfood, the menu is extremely limited and the staff even more so. we met some friends for brunch last weekend and the staff rudely refused to not put cheese on my vegan son's child's platter. they also are unable to remove meat from any egg dish. i won't be eating here again. i understand having to manage a kitchen; but, this is sad, sad customer service for an up and coming diner. we ate the only thing we could, toast (de-lish!) and hightailed it over to johnny mango's for a real meal. i would highly suggest to lucky's that they offer additional vegetarian and vegan options or make exceptions for people with lactose intolerance or other food allergies.

good mac & cheese. i can't speak to the whole menus as i've only had the mac & cheese, but it was delicious!

my only complain would be the service. my boyfriend ordered a special and they brought him out the wrong meal. our waitress was slow and inattentive despite the fact that the restaurant was not busy at the time. i ordered one of their pastries as an appetizer and we never received it.

the food isgoodif you have the patience for slow staff.