horrible service for private event. we recently held an event at la fonda on main. at first i was excited because i had seen pictures of their private party room and it's beautiful! however the customer service i given by their event planner and by their owner is horrible. we should have seen the red flags from the beginning with their event planner; not sending us a floor plan, asking to meet/speak about details, not easily accessible but we let it slide since the event was days away.
the day of the event- we were told to enter through the side gate when we arrived. the side gate was locked which isn't a big deal unless you have your hands full and cupcakes with icing that's about to melt due to the 100 degree weather. i went inside to ask about the gate, the hostess says we can enter through the restaurant instead. she sees i'm struggling to open the door to tell the others who are waiting outside by the gate to enter. not once did anyone offer to help get any of the doors for us. fine, let it slide.
in the part room, there were too many chairs for their small round tables. i asked if they could remove a couple of chairs from the tables because we didn't want our guests to be right on top of one another. i like for our guests to be comfortable when sitting for dinner. the event planner proceeded to tell this couldn't be done. after going back and forth with her, i started to remove chairs myself. what does it matter if i want 2,8,12 chairs per table? i know what our guests like and if we are still paying the guarantee amount, it shouldn't matter either. as a paying customer with a contract, i expect to be taken care of. we were spending a few thousand dollars on the event.
now we ask for a small table for the cupcakes. the planner said they couldn't put a table in the room because it wouldn't fit and suggested we put the cupcake stand on a rocky edge that has an uneven surface. the thought of the cupcakes falling over isn't very settling. we refused and said we wanted a table. by removing a few chairs from each table and rearranging the tables ourselves, we were easily able to fit a small table for the cupcakes. why make a big deal over something so small?
we were never greeted, offered any water, asked if we needed anything, nor were we told bye/thanked at the end of the function. we never yelled nor asked to speak to a manager. to top it off, the owner said we were rude and difficult. (we didn't meet the owner, but he was there and said he saw us. he didn't come introduce himself to us.) this happened over the phone before he hung up on us. we will never go back to this place! don't waste your money here if you're looking for a venue or event space, go someplace where the customer is treated the right way!
the wait staff was great though!