miserable. i have eaten here on several occasions and never particularly cared for the food or service. but it is a family friendly restaurant downtown (which is hard to come by unless you want hueys) and i was with my husband and son. we got there at 5:30 on a thursday night, expecting be out of there in plenty of time to spare to make the redbirds game at 7:05.
we were seated immediately, the server came within a few minutes and took our drink order. we went ahead and ordered the poutine cheese fries. the cheese fries were out in less than 2-3 minutes. they tasted good, it was not a very large portion, which was ok for the 3 of us. we gave our entree order to the waiter at 5:45. my husband ordered the buffalo chicken sandwich with turnip greens, i ordered thememphis"best" burger with blue cheese mashed potatoes, and my son ordered the kids hotdog with green beans. so around 6 pm, the waiter (who never told us his name) says it "should be done in just a few minutes". 6:10.. 6:20... 6:30.. no food. so he comes back to the table at 6:30 and says "there's just a few more tickets ahead of you". by this time, all the people around us had gotten their food even though they arrived long after us. we asked to speak to the manager, who also did not introduce himself. he apologized and said the waiter forgot to put it in. he said he would "take care of it" for us. about 6:45, the food rolled out. my burger patty was falling apart, missing the bbq onions, and was so soggy i had to eat it with a fork. my husband's chicken sandwich was very overdone and a small piece of chicken. the turnip greens and blue cheese mashed potatoes were good.
we literally inhaled the food so we could get over to the stadium. when the waiter brought the check, it was for 32 something dollars. the manager only took off 25% and it was listed as "police discount". what a slap in the face to a customer and quite frankly also the police. i am sick and tired of giving this place another chance. never ever again.