my three friends and i dined at kilim in petone a few months ago and it was the worst restaurant experience any of us have ever had. despite booking a table for four people one week in advance, we were squashed in at a small square table for two. the couple to the left of us were seated at a round table and, when they left, they suggested we push the two tables together. the waitress walked past and half heartedly suggested the same thing, but made no move to try and sort it out for us. anyway, it kind of worked out - we had more room but one table was way taller than the other so it was hardly ideal.
we then placed our orders and waited approximately one and a half hours for our meals to arrive. by then we were all half cut despite the fact two of us were driving (perhaps because no water was offered). there were about six people working in the restaurant but not one of them came to offer any apology or explanation about the meals taking so long, it was only after we started to get a bit scratchy that any notice was taken of us. there was one younger girl who was very polite and helpful but the rest were extremely impolite and snotty, basically giving us rude stares and coming across like they couldn’t care less and we were the ones being rude for complaining!
about an hour into it a more senior waitress came over with a pad and paper, begrudgingly asked us what we ordered, and marched off. half an hour later three of the meals arrived, one of which was not the right order. the fourth meal arrived another 15 minutes later.
after practically begging, we were offered one meal free. when we went to pay we felt like the worst people on the planet, despite us being the customers who had turned up for a nice girl’s night out and a simple turkish meal.
we will not be goingbackand it is definitely not on my list of restaurants to recommend!