joe kool's

the best local bar and grill you could ask for. not a franchise, just good simplefoodand drinks.

awesome place to hang out with your friends and workmates..cool ambience ..great foods and service..lots offoodoptions esp the appetizer and drinks..highly recommended

this place is celebrating its 35 year anniversary and i am pleased to say i was there for its first.
it's not thefoodthat would draw one here as it is typical barfoodbut good. the inside walls of this place are a nostalgic delight ranging from plaques and picture of various sports teams, with a definite canadian flavour, to entertainment and joe kools developed nostalgia. goodfoodand a treasure trove of nostalgia items line the walls to merit a visit for a visual delight.

decent place with goodfoodand service in reasonable price. i feel this place is good if the budget is limited. they have great variety ndfoodtastes good.

poor customer service. it was 6:10 pm dec 19/13. we were told there were no tables available for 4 and it would be a 1/2 hour wait. i asked if there was room at the bar and if we could eat there. the reply from the hostess was yes. on our way to the bar (which was full) we noticed 2 separate fixed tables for 2. the hostess brought 2 more chairs as one table did not have any. as i stated, this was not a table for 4 as the tables were attached to the wall and not moveable. we sat there until 6;45 with no service. i noticed a table for 4 had been vacated so we moved there. we were told we could not sit there as it was reserved. i asked about another table for 4 which had been connected with another one to make a table for 8 where a lone man ( with a pitcher of beer and some menus...can you serve a pitcher of beer to one person?) had been sitting since we arrived. the hostess told me they had a 6 pm reservation. now it was 6:45. i asked her how long they hold a reservation and she looked dumbfounded. i then asked if i made a reservation for 5 pm and did not show up until 10 pm would my table still be available? she did not know how to respond. i asked her if i could speak to the manager and she said he was downstairs and if i wanted to speak with him i could go down. i told the manager about the freed up table and the one with the gentleman and the 1/2 hour plus wait. i asked him how long they hold a reservation and his response " what do you want me to do kick him out, i can't do that. i see this is all about you" and off he stormed leaving me standing there. wow, now i was dumbfounded. seriously, that is how you handle a customer inquiry about your reservation policy? i never suggested he kick anyone out, i wanted to know their reservation policy and thought the manager could have handled this much better. i have been in the customer service business for 40 years. needless to say, we left. wasted one hour there. proceeded to winks, got served right away and ourfoodwas ready in 15 minutes. the restaurant was full. by the way, we live within walking distance and were prepared for somewhat of a wait but not the disrespect or attitude the manager displayed. hard to complain to the management about the management on their web page when the emails go to the manager.

for years i have only ever ordered the santa fe spring rolls from joe kools. i'm sure the rest of thefoodis great but those spring rolls call my name !! try them they're the best !

not like it used to be. when i was younger my family and i went to joe kool's very often, as thefoodwas always great and the service was good too.
i just went for my first time in probably 6 or 7 years and it is nothing like it used to be. the regular fries aren't fresh cut, the sweet potato ones may have been, i'm not sure. my mother ordered the sp fries and they were cold. i ordered a club sandwich. it was okay, but it seemed to be made with mediocre ingredients. the sandwich my mother ordered (some sort of chicken thing) was very boring and plain, and it came with lettuce on it, even though she'd asked for no lettuce.
our server did comp our drinks because of the sandwich mishap which was nice, but other than that i found the service to be lacking.
i'd recommend walking up a few blocks and hitting up the church key if you want good food. pricier, but definitely worth it.

amazingfoodfor a sports bar, plus the kitchen is open late. pizza and salad were very impressive.

one of the top 5 burgers in london. kool's is a tradition in london, everyone goes there at sometime. drinks are reasonably priced thefoodis good pub fare and the burgs are nice.

great food, poor service ! i have eaten at joe kool's 5 or 6 times. thefoodis always good, the service is always poor. don't even try take out orders, they are a complete disaster. if you want a good meal and are willing to wait, joe kool's is a decent spot.