poor customer service. it was 6:10 pm dec 19/13. we were told there were no tables available for 4 and it would be a 1/2 hour wait. iaskedif there was room at the bar and if we could eat there. the reply from the hostess was yes. on our way to the bar (which was full) we noticed 2 separate fixed tables for 2. the hostess brought 2 more chairs as one table did not have any. as i stated, this was not a table for 4 as the tables were attached to the wall and not moveable. we sat there until 6;45 with no service. i noticed a table for 4 had been vacated so we moved there. we were told we could not sit there as it was reserved. iaskedabout another table for 4 which had been connected with another one to make a table for 8 where a lone man ( with a pitcher of beer and some menus...can you serve a pitcher of beer to one person?) had been sitting since we arrived. the hostess told me they had a 6 pm reservation. now it was 6:45. iaskedher how long they hold a reservation and she looked dumbfounded. i thenaskedif i made a reservation for 5 pm and did not show up until 10 pm would my table still be available? she did not know how to respond. iaskedher if i could speak to the manager and she said he was downstairs and if i wanted to speak with him i could go down. i told the manager about the freed up table and the one with the gentleman and the 1/2 hour plus wait. iaskedhim how long they hold a reservation and his response " what do you want me to do kick him out, i can't do that. i see this is all about you" and off he stormed leaving me standing there. wow, now i was dumbfounded. seriously, that is how you handle a customer inquiry about your reservation policy? i never suggested he kick anyone out, i wanted to know their reservation policy and thought the manager could have handled this much better. i have been in the customer service business for 40 years. needless to say, we left. wasted one hour there. proceeded to winks, got served right away and our food was ready in 15 minutes. the restaurant was full. by the way, we live within walking distance and were prepared for somewhat of a wait but not the disrespect or attitude the manager displayed. hard to complain to the management about the management on their web page when the emails go to the manager.