best burger in town....pretentious service. i have been to theholygrale 3 times over the past 8 weeks and have have enjoyed all 3 experiences. theholygrale has 3 areas for seating: inside bar area, upstairs loft, and outside beer garden. i have chosen to sit outside on each visit because of the weather and the fact that the inside is a bit dark and close. you order your food and beer at the bar, no server will meet you outside. you will take your beer outside and a server will deliver your food to you. you can swipe your credit card at the bar and simply add to it as you order beer. kind of an odd setup on how to get a drink or food, but once you figure it out, it works. i have ordered the burger with frites. my wife has always ordered the pork tacos with frites. the burger is simply fantastic. probably the best burger in town. it is a must try if you go to theholygrale. serving size is about right for this place. the beer speaks for itself. new arrivals and quality product will keep theholygrale going for a long time. the food is very good and the beer is exceptional. the service remains an issue. the team in the kitchen appears to be hard working and proud of their work. the servers that deliver your food are something else. the only word that i can find is pretentious. i have great respect for all forms of work, all work is honorable. asking a person that has just delivered your burger to you for a napkin should be an easy thing to address. it just seems that asking for anything out of what is provided is perceived incorrectly by the staff. beer and burgers is not a science project. patrons work hard for their money and when they dine and drink at your establishment, they should not be viewed as meaningless. fortunately, napkins were delivered, the food was good and the beer was exceptional. my one recommendation for the staff is to work on the attitude. we all have bad days but today's customer has so many opportunities for good beer and burgers throughout the city. take your customer seriously...no matter how good the beer and burgers, a maltreated customer will find another place to take their money.