phenomenal food, pathetic service. phenomenal food (whenever they get around to serving it and if it's hot).
the reason i loathe going toharry'sis because their service is bottom rung. i've never had horrible service with such great consistency as i have at harry's. i have been toharry'sat least 6 times over the past few years with maybe 1 positive experience.
wait staff doesn't bring drinks in timely fashion, refills, food, etc. they'll serve a hot dish that is cold (plate and all). one time a single order (my wife's) was "lost" when dining with a group of 8.
another time, on a week night, there were less than 10 people in the entire restaurant. we waited over an hour for 4 soups and 1 salad. that's all the group had ordered! then the soups came out ice cold. when they came back out, they were too hot to eat.
i'm by no means a restaurant snob, but this place always enfuriates me. it's a real shame because the food really is great.