halibut house

i just left this place after waiting to be seated... then to be told by the owners wife that there were 2 tables ahead of me to be served so there would be a bit of await.... thinking to myself that i was not in a hurry i had no problem with that… but i suggested to her maybe i'll go elsewhere and she said that be a good idea....are you kidding me?.... this woman i believe has no concept on customer service..... so here i at another chinese eating beef flank and tendons.....a couple bucks more but a much larger serving and well worth the switch.... customerserviceis 5 stars here!

huge customerservicefail. food was late (an hour for delivery very near by), delivery driver couldn't get the card reader machine to work - tried two cards two times each, waited 10 minutes at my front door as he tried over and over again, food was cold, gave them my number to call me back and get my credit card number. they called, i missed the call and called them back. i got some women who barely spoke english then hung up on me. they called me back the next day, charging full price - i asked for a discount for the inconvenience and got none. they said that because they had to call me back the next day i couldn't get a discount (not my fault!) and that they'd give me a 10% discount on my next meal; we'll see if that happens... but then again why would i go there again?

overpriced, late, frustrating, cold and not apologetic!

rude experiences..... the food here is ok...however the customerservicerequires improvement. the first time i called them to order, it advertises they deliver. so when i called to inquire, the employee quite rudely interrupted me and abruptly stated they never deliver. ok, no big deal, menus change as do services. we were a regular take out customer for some time and figured we would dine in tonight. we get there, it's a friday night so it's pretty busy and we expect a table wait. the server comes over, asks if we are picking up or dining in. we ask to dine in, to which she responds "it's pretty busy, about twenty minute wait, so how about some other time?". she was quite hesitant to even put our name down. she told us to "think about it" and left. the majority of restaurants would take your name and allow you to wait. unfortunately tonight, this was not the case and the experience left a sour taste in our mouth. we no longer be returning.

christmas eve take out. enjoyed a really good take out from halibut house yesterday evening. the food was at least a notch or two above the usual expected for a chinese take out - good, clean, bright, fresh flavours, and very well-presented even in the cartons. efficient and friendlyservicetoo. definitely recommended.

terribleservicedon't bother. almost as bad as stage for poor service. waited for over 15 mins as the waitress addressed every table that came in after me (3 in total) including a group of six. finally, got up and left. don't waste your time here go to james bay fish and chips instead.

wow!!!! the food was amazing andservicewas top notch! i'll never have chinese anywhere else!

just o.k.... my husband and i have been living 2 blocks from this place for over 6 years and finally decided to give it a try today. we read some reviews and decided to order what they were apparently known for - house chow mein, ginger beef, mandarin jumbo prawns and spicy green beans ( not on the menu). ginger beef was probably the only thing that was good at best and everything else was really just o.k. our biggest disappointment was the "famous" green beans which were plentiful but not overly flavorful and way over priced ( no one should have to pay $ 14 dollars for beans).servicefor pick up was very friendly and food was not overly greasy . not the worst chinese food we have ever had but definitely way overpriced for what you get.. ie $ 60 for 4 take away dished :(
really just o.k.

best chinese in victoria so far. in fact, it might even be the best chinese i've had in vancouver too. fantastic food. my personal favourites are the sweet and sour pork (the texture and crispiness of the pork is unreal), the spicy beans, and the chicken balls, which are by far the best i've ever had.

this is exactly what a small, family run restaurant should be. good, personalservicewith awesome food and an obvious desire to keep you as a customer.

so fantastic. easily my new favorite place. heaps of things not on the menu, ask them to pick for you! we've been back several times and theserviceis always friendly and the is amazing (with the exception of the fish and chips, don't even bother).

the best in town. i love halibut house, and order take-out at least twice a month. the food is fresh and flavourful, msg-free and they seem to use minimal "grease." i never feel that i've polluted myself after eating food from halibut house, you know? you can tell that they keep their deep-fryers clean and change the oil often.

the green beans are definitely a highlight--all of their veggie dishes are great, crisp and tasty, mmmm bokchoy--but here are some others must-haves:

deep-fried ha gow (which you can also get pan-fried, i think): chewy pockets stuffed with fat shrimp and lots of 'em. i've never seen these anywhere else, and they are divine.

dumplings: their version of gyoza, very tasty

wor won ton soup: one order serves two people, and each person will, without fail, end up with a bowl full of chicken, bbq pork, prawns, bok choy, mushrooms, pea-pods, water chestnut and lots of yummy won tons. they do not skimp on the goods in this soup!

sweet 'n' sour pork: best in town, as far as i'm concerned

house special chow mein: delicious, no fake mystery meat strips, not greasy.

anyway, if you decide to dine in, don't let the small space and not-exactly-asian decor dissuade you. sherry's an attentive hostess (i think she owns it with her husband, who is the chef....) andserviceis very polite, and they welcome kids, and there's a 10% discount if you order take-out.