halibut house

huge customer service fail. food was late (an hour for delivery very near by), delivery driver couldn't get the card reader machine to work - tried two cards two times each, waited 10 minutes at my front door as he tried over and over again, food was cold, gave them my number to call mebackand get my credit card number. they called, i missed the call and called them back. i got some women who barely spoke english then hung up on me. they called mebackthe next day, charging full price - i asked for a discount for the inconvenience and got none. they said that because they had to call mebackthe next day i couldn't get a discount (not my fault!) and that they'd give me a 10% discount on my next meal; we'll see if that happens... but then again why would i go there again?

overpriced, late, frustrating, cold and not apologetic!

if you are looking for a fancy place this is not it. if you are looking for delicious, fresh and tasty food you must check this place out. the honey sesame chicken is amazing. will return if i am everbackin victoria

still great place to eat. well, have not been here for several months; mainly because i have beenbackeast because of work.
but i ambackand went here with family.. i had the beef brisket & tendon with noodle soup. loved it. the portions were great. just the right amount of meat to noodles to veggies to soup. i was stuffed after this.
to those people that wrote they didn't like this restaurant, i am wondering what you were expecting. this is a great place to eat. are you all just so used to americanized chinese food, that you are complaining about real chinese cooking? if you want the americanized food, go to panda express or another fast food place in a mall.


-----19 feb, 2013-----

this is great. sherry and wesley are still the best.
the tastes and the flavours are still fantastic.
i will keep coming here.


-----04 sep, 2012-----

fantastic. even thought the name of this place sounds like a greasy fish and chips joint, don't be fooled. as far as amy friends and i consider, this is one of the best chinese restaurants in the city.
six of us went in, and not knowing what everyone wanted specifically to order, we just met the owner and asked her what was best. we said that each of us would throw in $20 each, and if she could come up with the dishes that would taste best. we were not disappointed.
if you want a good place for supper, go here.

wonderful!. we visited victoria during spring break. decided to locate this restaurant because of the high ratings. it wasn't hard to find and totally worth it.
when the parking lot is packed, you know its a good place. we weren't disappointed! the restaurant was crowded and we had to wait a bit, but we will always wait for excellent food. what i really liked was that our server made recommendations as to popular dishes and specials. we went with her suggestion and it was just really fresh, top quality food. we had leftovers to takebackto the hotel and had a yummy breakfast the next day. awesome food and service!

disappointed. seeing this place so highly ranked makes me wonder where people have been eating. we ate here and it was a disappointment. it was more expensive than it should have been, perhaps if it was cheaper and had it tasted better we would have been less disappointed.
i found that the salt and pepper squid was soggy and had corn starch aftertaste. the kung pao chicken was decent. the noodle dish(shanghai noodles) was plain and lacking in flavour. there were insufficient spices on the food. i am from vancouver and am used to flavorful chinese food with interesting textures. it was not as spicy as we could have hoped for.
will not gobackhere, despite knowing friends who go here once a week. not worth the price either.
edit:
also, i do not work for the competition, as a previous review mentioned. i just have a different opinion, so there is no need to get people's backs up.

no complaints. went for lunch and was very excited because of all the great reviews. but i didn't find it amazing or anything, except the shrimp dumplings, loads of flavor. everything else we ordered bbq buns, curry dish, beef flank were just average. food was nicely presented and good service. when the lady went to close the blinds, dust was falling on my little boy, so i was swatting it away, funny :) door knob was weird with the tape all around it and parking sucks, but that is not their fault. will gobackto try the dinner menu.

this is how it should be !. yum - tried their chinese tonight for the first time, salt pepper squid has been a fav of mine for so long but never had it this good !
everything came to the table fresh and hot(almost too hot...but that is a good thing !)
some of the spicy items could be a bit spicier but other than that i have not had a meal that good from a chinese restaurant in a long long time.
just perfect, looking forward to goingbacksoon ! ! !

hh is excellent. very delicious chinese food. loved the spicy green beans (not listed on the menu), salt and pepper squid, sweet and sour pork and ginger chicken. will be comingbackto try other dishes. nice, helpful staff. can be very busy with take out orders.

so fantastic. easily my new favorite place. heaps of things not on the menu, ask them to pick for you! we've beenbackseveral times and the service is always friendly and the is amazing (with the exception of the fish and chips, don't even bother).