halibut house

i just left this place after waiting to be seated... then to be told by the owners wife that there were 2 tables ahead of me to be served so there would be a bit of await.... thinking to myself that i was not in a hurry i had no problem with that… but i suggested to her maybe i'll go elsewhere and she said that be a good idea....are you kidding me?.... this woman i believe has no concept on customer service..... so here i at another chinese eating beef flank and tendons.....a couple bucks more but a much larger serving and well worth the switch.... customer service is 5 stars here!

food better than the service. i have been going to halibit house for over a year. their food is better than their service. let me tell you about their service......
they tend to know their regulars by their first name that is 90% of their customers. the place is always packed. they remember small things that make a person feel special, like bringing you hot sauce, or spices or water because they remember you like them. they will rember your favorites and also suggest foods you may like. for my wife they noticed that she would not eat the batter of the fish. they figured out on their own she might not be able to eat wheat. for her and her only they made a special batter so she could enjoy the full tastes of their halibit. the chiefs come by and give you a smile a hand sake or what ever is appropreate to say your important. the same can be said about the service. sherry and leslie are simply incredible. family frendly and a fun atmostphere.
they simply treat you like royality. now on your first visit they may not be able to know your name, make special dishes...... but rember the food is better than the service! that is very very hard to do.

best in town. my wife and i eat here all the time, best chinese food in town, we've tried them all. hong kong style black bean chow mein, sweet sour pork, lemon chicken, everything's great. i promise you wont be disappointed.

take out from here, we ordered 6 dishes -- singapore style noodles, black bean beef and vegetable rice noodles, ha gow, steamed bbq pork buns, fried rice, and spicy beans. it was all so delicious. we asked for light on the oil, and dang, it was good. definitely will be ordering from here again. some good home style cooked chinese and no msg.

huge customer service fail. food was late (an hour for delivery very near by), delivery driver couldn't get the card reader machine to work - tried two cards two times each, waited 10 minutes at my front door as he tried over and over again, food was cold, gave them my number to call me back and get my credit card number. they called, i missed the call and called them back. i got some women who barely spoke english then hung up on me. they called me back the next day, charging full price - i asked for a discount for the inconvenience and got none. they said that because they had to call me back the next day i couldn't get a discount (not my fault!) and that they'd give me a 10% discount on my next meal; we'll see if that happens... but then again why would i go there again?

overpriced, late, frustrating, cold and not apologetic!

best chinese food i have had . homemade. i suggest the potstickers and the spicy beans ! the staff is always wonderful and remembers my family . its a warm place to visit .

decent family-friendly joint. friendly wait-staff and decently priced good eats. don't let the name fool you, this is mostly a chinese restaurant.

they have great take out chinese food! time quoted was perfect, dishes were delicious....very impressed. no msg! i would definitely order again.

the owner can be rather short tempered when stressed-which is often! we were very unhappy with a breaded chicken dish but the owner did not offer to change it etc. overall the food is generally good. the prawn dish has shrunk by half since we started going there but the price has gone up.

this food was amazing. so far my best experience in victoria for chinese food. sweet and sour chicken balls, shrimp chow main, crispy ginger beef and spring rolls. we ordered for take out well worth every penny. thank you for a great dinner.

i have lived in this neighbourhood for years and only just discovered that it has the best chinese food in victoria!  and no msg.  we ordered take out and it was hot and very fresh  and delicious and ready on time.  the  staff was so friendly.  nothing was overcooked,  the vegetables cooked to perfection ( not at all overcooked)    we included the organic fresh bean dish because i read another review raving about it.  well add my name to the raves.

sherri and leslie will take good care of you. ask for recommendations, and you can't go wrong. they'll even give you tips on how to serve their food as left overs. when we dine-in, we get enough food for two meals and then take home the rest. yum.

if you are looking for a fancy place this is not it. if you are looking for delicious, fresh and tasty food you must check this place out. the honey sesame chicken is amazing. will return if i am ever back in victoria

closed for summer holidays starting july 4-27th, will reopen on july 28th. call for future reservations and any inquiry. regular hours are tue-sun lunch 11am-2:30pm & dinner 4:30pm to 9pm.

rude experiences..... the food here is ok...however the customer service requires improvement. the first time i called them to order, it advertises they deliver. so when i called to inquire, the employee quite rudely interrupted me and abruptly stated they never deliver. ok, no big deal, menus change as do services. we were a regular take out customer for some time and figured we would dine in tonight. we get there, it's a friday night so it's pretty busy and we expect a table wait. the server comes over, asks if we are picking up or dining in. we ask to dine in, to which she responds "it's pretty busy, about twenty minute wait, so how about some other time?". she was quite hesitant to even put our name down. she told us to "think about it" and left. the majority of restaurants would take your name and allow you to wait. unfortunately tonight, this was not the case and the experience left a sour taste in our mouth. we no longer be returning.