my family of three came here to eat on saturday. as we waited to be greeted by the hostess, my husband noticed a few available tables. as we approached the hostess, she ask if we had reservations, we didn't. she stated that they were booked and gave us two options, to sit outside or at the corner of the bar. it was about 90 degrees outside, there were no other customers outside and only two iron looking tables next the front of the door that she was referring to. this is in a strip mall, so that was not a consideration for us. i didn't want my 6 year old son sitting at a bar. the hostess did not give us an option to wait nor did she say how long a wait would be.
disappointed, offended, and livid, we left. as soon as i got in the car, i called graze and asked how long is a wait right now for a party of 3, the guy placed me on a brief hold, came back and said 30 minutes. i said ok and hung up. i called right back and ask for the manager, i explained to him what just happened to us. the manager said, the last time he checked, the next opening was at 8:30. that time was literally 45 minutes from the time we arrived, typical wait for a saturday in mt. pleasant. the manager did not offer an apology or a resolution to our problem.
we have eaten here once before and felt unwelcome. we decided to try it again to assure ourselves that this is truly the atmosphere here.
i have thought of many possibilities as to why this happened to us. maybe this was a case of the hostess being uninformed; i doubt it. maybe those seats were reserved for others who had reservations; perhaps. maybe if we hadn't experienced a similar situation at our last visit i would feel differently; absolutely. maybe if our faces were white, i would be writing a totally different review; definitely.