overrated & over-hyped: f.o. delivers sub-standard food & terrible service. after hearing rave reviews aboutfather'soffice, i finally had a chance to try the place for myself. i expected a fairly minimal approach to the food & service, assuming there would be a restricted menu that focused on fewer, higher-quality options.
while the menu is indeed small, the quality is just not there.
now, to be clear, i'm a fairly easy audience. i have only rarely given a negative review.... of anything. but the experience atfather'soffice was so bad that i signed-up with urbanspoon only with the hope of sparing someone else from the bad experience my party & i had there.
there was nothing disastrous about the food; it was on par with any burger you'd find at a small restaurant -- it's simply that it wasn't what we considered to be a "good" burger (and nowhere near the "great" burger we expected from past reviews). of course, the fact that they only serve the burger their way offended some of us; but i would have been ok with that if their choice of burger was somehow superior to the standard idea of a burger... or was even tasty in its own right. instead, you get a very "so-so" burger and a sinking feeling that you've been suckered into trying this lackluster restaurant.
beyond the meager quality of food, the service was absolutely horrible. the staff is annoying & inconsiderate and met any of our questions with snobbish indifference. i get that f.o. wants to do everything their way, but the staff has no concern for communicating why that is; they just answer "we don't do that here" as if they are upset that you could possibly want something more than the average food & beer they serve.
the one place where the staff seem concerned was with their fries. we were told "if anything is wrong with the fries, if they're too cold or not crisp enough, let me know & we'll make them right." wow. concern for only their fries. that's... a shockingly poor standard for food service.
but, from what i had heard before, i thought that this could have just been an off-night for f.o. so i triedfather'soffice again - twice. (i was really hoping to find a great place for a burger & beer.) sadly, both occasions resulted in similar disappointment. on the 2nd visit, the bartender seemed to have had enough with seeing such unhappy patrons and just said "i know, i know... it's not how i'd do it either..."
by the way, the beer there is fine. nothing amazing; but a good overall selection. i think that, when f.o. began, it was rare to offer such a selection of draft beer. now, not so much. but, at least they don't screw it up -- just don't ask for any type of mixed beer (such as a snackbite which is lager & cider), they will not mix beers.
all of this being said, the place was packed on 2 of the 3 visits. so, i'm sure that f.o. could care less that their customers are happy -- as long as enough people are out there repeating the idea thatfather'soffice is great, then there are enough people in this city to supply them with new customers. from everything i've heard since visiting, there are few people that see reason to go back again.