earl's secret

go to this place only if you want to spoil your day!
horrible service, arrogant staff and pathetic food.
wait time is 1 hr.
order time is 30 mins
food will be served after 40 mins
and then what you get is totally different from what you ordered.

only 1 star for the location to take pictures.

wonderful food, great vibe. it's a little expensive comparatively but the food was worth it. go there with enough time in hand to experience the vibe, spend some time and enjoy your food. the earl's secret brownie (white brownie) is to die for.

the wait was for 1.5 hours and they took another 40 minutes to get the food which was not up to the mark. they served french fries instead of mashed potatoes with food. and when they got the dish back it was cold. never going to recommend this place to anyone.

the place is good only to click a few pictures but that would be true for other gardens in ooty. the menu is extremely limited and in that too they don’t have half of the things … in pannacota (apparently their signature dish) they don’t have fruits available which they don’t bother to inform until the dish is served. overall very disappointing experience. staff is courteous but that really doesn’t make up for the substandard services.
p.s. actual food prices are much higher than what has been updated on zomato.

we went out of our way to the place but it was a bit disappointing to be honest. food was average and had to wait for a long time before service. maybe because they were overbooked. the server took 20 mins to tell us that the hot chocolate which we ordered would not be possible as the machine is broken - this was after we reminder him twice to get our order. overall i would rate this as a disappointment

we had to wait for 1.5 hours for a table , which was still fine. but we waited around 40 minutes after placing the order. waiter even missed our order for main course .we had to then leave as they were taking too long to get our food . very disappointed with the service.

we saw good reviews on everywhere on google for this place, so we decided to have our dinner earl's secret. god knows whats the secret behind the pathetic food we got served. we started with soups and they were out of my understanding. they served some leftover onion curry in the name of soup! we ordered mushroom starters and it had no taste even after dipping it into mayo. then comes the main course! not even joking but the portions were shocking and we couldn’t believe our eyes. the taste and portion size both were unbelievable. for this horrible food they are charging bomb! its not just us but people sitting on other tables started complaining about cold and tasteless food. only good thing was ambience which fooled us and of course google reviews. please never think about going to this place.
18-12-2021

great food, awesome ambience. me and my wife just loved the food. we tried continental and quality of food was better than what we get in bangalore. i will again visit next time i am in ooty. highly recommended place for all.

to be surprised with a great eatery in the hill. please do not miss trying their sticky toffee cake and nasi goreng.

reading other reviews seems most of them are unhappy due to amount of time taken to serve the dish’s. even i felt the same but then i realised they want you to spend some time there and have some chit chat with ur friend and family friend while you wait for the food. it’s a place to spend some time and experience the peace and serene atmosphere. if you are not the person who doesn’t enjoy or admire the ambience especially the antique styles and you just need some food to quench your hunger then this isn’t the place for you. the food is great and fresh, every order is prepared freshly nothing frozen. loved the ambience and staff were polite.

pathetic restaurant, timings mentioned are from 12 noon. reaching here at 12 then being told that it will open at 12:30pm, after coming specially for this place on way back from ooty wherein i had a hard stop at 1pm. pathetic place, pathetic people

just one word 'amazing', the taste of the food was really good, the service was good and it had great ambience, would really recommend this place.

great location, views, gardens and an old world charm. friendly staff with good service. the food has good portion size and authentic taste. it's a good place to spend time with family and get a glimpse of ooty

located on the top of havelock road, earl's secret has a very nice ambience to it, especially the glass room, which is where we were seated.

the restaurant serves, indian, continental and south east asian, and most of what we ordered was from the latter two cuisines. with the hype and high rating of this restaurant, i must say that the food in general was a disappointment.

in the starters, we ordered the paneer tikka, vietnamese spring rolls, bruschetta, double decker mushroom and the crispy potato. the paneer seemed slightly undercooked, and was not tender, which is how it should be. the spring rolls were not made uniformly, some were bland while some were very spicy. the double decker mushtroom seemed to be something out of an ametur cook's kitchen rather than a restaurant that has a rating of 4.9/5. bruschetta was the only good starter.

in the nain course, we ordered the spaghetti in pesto sauce and mee goreng. the spaghetti was good, although not great but the mee goreng was just wrong as dish, there was nothing specific that made it bad but everything about it was like that.

if you are planning to go to this restaurant, i would suggest going with the indian, which i believe is fantastic. however, having not tried any of the indian dishes other than the paneer tikka, i cannot vouch for the same.

considering the location and the overall standard of dishes, i would say that if you are in ooty just for a few days, you can give this place a miss. you won't be missing out on anything.

be prepared to wait for few hours from start to finish. horrible service. they can't cater to the crowds. never come on a weekend. maybe weekdays will be suitable for their slow service.