disappointed..... i always believe there are 2 equally important parts of eating out, food and service..i am not a huge cupcake or icing fan but my son has been wanting to go here for forever. we ordered the vanilla, chocolate and choc/peanut butter cupcakes. the chocolate and vanilla were good- like other reviewers said, the cupcakes were a little dry but in my experience, most are. .my son loved the peanut butter.. the chocolate icing was the best part, which suprised me. (i usually don't care for buttercream at all but the icing was very good). i also ordered an iced latte with an ill-fitting lid- more to that in a minute...the latte was terrible- i don't know if is the coffee that is used or the flavoring but i can get better iced latte at mcd's.
i looked upcuppiesand joe before we went and saw "family friendly"...great. i can bring my 2 kids, including a toddler. not sure what "family friendly" means in relation to this place..i didn't feel very welcome at all.. girl taking my order wasn't especially friendly..my kids' cupcakes were served on paper plates, while mine was on a "real" plate"- not sure what that means- do kids not deserve real plates too? when i got the iced latte, the lid was already busted on one side.. i got another lid, put it on, and when i went to take a drink, it had busted again and completely poured out of the cup, all over me and my son sitting next to me and the table.. a $3 drink deserves a better cup/ lid .
i went back to get a towel and clean up the mess.one of the girls in the back helped me to clean up the coffee. i made a comment that the cups don't really fit the lids very well...she said nothing and didn't offer to replace the coffee, etc...i apologized for the mess and thanked her for helping - she didn't respond. i got the feeling she was a little put out about cleaning up... we quickly bussed our own table (as the signs everywhere instruct you to do) and left. as i was leaving, a few employees were sitting near the door, talking. they did not acknowledge us. a "thank you for coming" goes a long way. i did like the serve-yourself water dispenser, esp. with the ok weather..
great service can make ok/good food taste awesome and make you want to go back....unfortunately, this experience doesn't make me want to return.