hope was the rudest manager ever along with her employee. first off, i love copelands and cheesecake bistro. i'm usually patronizing the one in bossier, la because thats where i'm from yet, i've always had phenomenal service and felt appreciated. i'm in school in baton rouge i decided to visit cheesecake bistro on bluebonnet. i received a buy one get on free cheesecake coupon via email because of the company was promoting the new pumpkin flavor cheesecake. after my night class i drove all the way to cheesecake bistro from across town and arrived at 9:50 pm. i stood at the cheesecake counter for about 10 minutes and the employee did not address me until i asked her could i get a piece of the pumpkin spice cheesecake so that i could use my coupon. i was told no were out and that they would not allow me to use the cheesecake for another type of cheesecake. she was very unapologetic, rude, and just seemed as if she didn't want to be at work. i asked for a manager. hope, the manager, came over with the nastiest sarcasactic attitude. her demeanor was unpleasant and she was very rude. i explained to her that my colleagues and i had driven all the way there and would like to either use the coupon for another pumpkin flavored dessert or at least expect to feel as if cheesecake bistro was apologetic and would hope that we would patronize in the future even though we were inconvenienced. the only thing hope stated was that they ran out, it was 30 mins to closing and i could have went to the other restaurant (copeland's) wow! factually speaking it was 10:06 and i couldn't believe she would tell a customer that i could of went somewhere else. in addition copeland's closes at 10.
i asked for the general mangers information. she gave me his name, however i had to ask for the phone number. i then asked for her name, and she sarcastically uttered it's "hope, would you like me to write it down".
with that being said, if your looking for bad service, visit cheesecake bistro on bluebonnnet and if by some unfortunate chance their a discrepancy in your experience, i hope you don't get hope as your manager because she'll definitely change your perception on the entire restaurant.