terrible experience. one of the worst restaurant experiences i have ever had in vancouver. the service was ridiculously slow despite it not being very busy. ordered a drink and 30 minutes later i asked the waitress again for it and she rolled her eyes and said it was coming soon. no apology or explanation. eventually someone took our order, but it was not worth the wait. the food was cold, bland and mushy. i had a veggie burger, which had very little flavour. the bun was stale and the patty and chips were cold. my husband had a roast beef sandwich, the beef, chips and dip were stone cold. none of our friends like their meals either, except the polentafrieswhich were the only dish that came out hot. my husband sent his sandwich back, the waitress brought it back a couple of minutes later. it had clearly been microwaved because it was now mushy and unevenly hot. the waitress said, if he didn't like it this time he probably didn't know what a roast beef sandwich was meant to be like. she then snatched the plate away and said "we are done here". no offer to order another entrée. my friends were then triple charged for one item and the waitress and manager said "it was too complicated" to determine if we had been over charged until they cashed out at the end of the night. they offered to call if they determined we had been over charged, however they never asked for a phone number. avoid this place, there are way too many other places in the same city that offer the same food & drinks but have better quality food and service.