poor service but food food was fantastic, big portion and flavourful well worth the price.
the story is we were a group a 12 ppl booked to have lunch here after doing an ocular site visit just aroung matangi for my brother and his fiance's wedding. it was my family and her family. the ambience of the place and the aesthetics was great. what i didn't like was the service of the lady who welcomed us by the door. we came in at around 11.15 and their were only a couple of tables onsite, we made a booking for 12 pax before hand for 12 pm and yes we came in early, we were going to ring in before hand but we didnt see the point as the place we were coming from was just around the corner. she didnt sound welcoming and said that we couldnt sit yet, and we said so did you want us to come back in 45 mins then despite the place looking empty on the other half and a couple of tables on the other - then she offered the private function room (didnt really see why she couldnt sit us to our reserved table).she then kept asking if everyone was already on site and kept telling that yes a couple were just in the bathroom, she then asked us to have a drinksorderready before the assigned waittress comes in a tone of voice which we didnt like (unfortunately didnt quite get her name as they dont wear name badges here). so the assigned waitress came and took our drinksorderand food order. the starters were served and we asked for to get a refill for our jugs of water - person serving said ill get your waittress to get you some more water. no water came, foodorderarrived and we asked someone else to get us some water, servers said the same thing "our waittress will get us water", until just one of stood up and got a couple of water bottles for the table, i dont see why noone else can just give us water when the bar isn't even that far away from that room. and also, if they could serve us food why cant they just serve us water too?
will recommend the place for the food but will have to warn our friends about the service. after getting so excited for the nearing wedding day in the family, this ruined our afternoon. fyi most of us travelled all the way from auckland looking forward for this family lunch and was ruined by your poor service.