today goes down as the worst service (from start to finish) that i have received this year. i assure you that this is not a sweeping statement and to date i have reviewed over 786 restaurants using zomato. shocking, shocking, shocking service and food!
service:
so i will start with how the booking process went for this lunch:
thursday 11 may: i emailed xanie at blos. after seeing the r350 set lunch menu, i asked for a table to be booked, and used the banking details to pre-pay for our lunch for four (as per her instructions).
the next day, i confirmed using the restaurant mobile (0824662857) and got a reply stating that the proof of payment had been received and my booking was confirmed. imagine my surprise on sunday 14 may, when we arrived (excited) to start off my special mother's day lunch with family, to no booking and no record of my name or payment.
from there the day just got worse and worse..during our lunch, we were served by an assortment of eight different people (ellen, william, lawrence, tino...) who assisted very little today, knew nothing about their menu or customer service, and who did their best to not make eye contact with anyone trying to get their attention for service.
i personally got up three or four times myself to ask for a glass of wine or to order my partner a beer or just ask them to clear the plates.
service-wise, to end off our lengthy and disjointed mother's day lunch, we all gave up waiting for our bill for the drinks (after roughly fifteen minutes) and physically walked to where the bills are generated only to have them try to charge me again for our meals.
the only thing that actually made us laugh during this atrocious service was the fact that the poor table of eight behind us (who had a sense of humor about the poor service that they were receiving) eventually started asking the staff if they were "the invisible table".
food:
to start i selected the salmon roses. (i will let the photo speak for itself but these salmon roses were more compacted rice and mayo than salmon by any means).
for mains i selected the lamb bredie served with more rice.
for dessert i selected the malva pudding. this dry square arrived with what looks like cold ultramel custard.
very seldom am i speechless, but i will instead let my photos speak for the pathetic meal that we experienced for r350 per person.
*recommendation: the only recommendation that i have is to avoid this restaurant. i feel sorry for anyone booking this restaurant and more importantly regret booking it for my special mothers day lunch.
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