old review (afterwards,check my new review below)
astounding customer service with astounding view
foods served artistically
delectable viands
serene ambiance
worth every cent
a haven
my husband and my kids genuinely enjoyed every second of our stay at 9 spoons
dined in yesterday for my husband's birthday
thank you to the male staff who was able to assist us well...
new review
the review i made above was for my husband's birthday during the time that my family and i dined in at 9 spoons last november 14,2017. i gave a rating of 5,then.well, let me start a new review here about 9 spoons. last december 28, 2017,i was able to avail two vouchers at deal grocer for 9 spoon's meal promo. before availing the vouchers, i read the terms first, including the black off dates. i decided to buy two vouchers because i would like to treat my family on a lunch date or dinner date at 9 spoons after christmas or days before new year 2018.right after i availed the vouchers, i immediately called 9 spoons and i was able to talk to one of the female restaurant's staff. i told her that i would like to redeem my vouchers on 26th of december but she told me that the restaurant will be having an event on the said date. so, i changed the date and told her that i will just redeem the vouchers on the 27th,instead. but then again, she told me that 9 spoons will be closed for an event on the afternoon of dec.27!she referred me to skydeck at 5pm but my family will no longer be available at that given time. and lastly, i asked her if 28th of december will do!again,28th of dec. at 9 spoons will be closed again in the afternoon for a private event,according to her, again! the lady also told me that i notified them,late. then i replied back and told her to review the voucher's terms! it states there that the buyers must have at least call 9 spoons one day prior to the day that they will be redeeming the voucher. so, i followed the term and called them days before dining in. so, who has a fault?! and then afterwards, the lady staff told me that they will just refer us at rafaelles restau at 3rd flr., instead,because that's the only solution left, according to her! and that's it! i got nothing to do but to accept the offer to let my family dine at rafaelles, instead!so,i also availed two vouchers at rafaelles. while we were eating late lunch at rafaelles last dec. 28,i was so disappointed when i heard one of the staff talking to three customers who just newly arrived and were asking for menus. then i heard that the staff told the three men that they could transfer at 9 spoons for a better and relaxing ambiance! i heard it well. so,i got my head turned fully at the three men's table and from there, i realized that 9 spoons did not just want to accommodate us that day!clearly,they just dumped us at rafaelles,despite the fact that 9 spoons was open for non voucher holders that time.iced tea were supposedly included with the deal but the staff also did not serve any single iced tea to us!i just remembered the iced tea when we already finished our meals and when we were on our way home inside our car! next time, do not include your restau at deal grocer if you cannot comply with the terms,well.review the block off dates,too!i was expecting to be able to let my family see the great view at 9 spoons that's why i availed the voucher,wherein it was clearly stated that my family and i will be dining at 9 spoons itself.but clearly, you ruined that special day,9 spoons. the staff were attentive and accommodating at rafaelles but overall, you got me disappointed,9 spoons. by the way, there were also iced teas that were supposedly served by rafaelles too,because it's also included in the voucher but those were not served by rafaelles, too.. what's with the iced tea?does it cost a lot on your part? you just served us plain water! my first impression with 9 spoons, faded in just one click! i felt a little discriminated that time which i never felt from any other restaurants in my entire life ! this time, i have to edit the previous perfect rate of 5 which i have given you,9 spoons! thank you to rafaelles for promptly accommodating us,anyway. i was not really able to focus on the foods that i was eating then,so i cannot really give a comment about the viands. my brothers loved the white pasta and seafood pizza at rafaelles. then, they also gave a good comment over beef kare-kare. but please be reminded to treat your customers fairly, voucher or non voucher holders! because without them, your service will not be patronized at all! we also paid not only for good foods but also for great customer service as well!be just!better not to make promos again, so that practical individuals can no longer enter your vicinity,right?