history repeats itself:
people who come to dine have reasons. they want to have a good time and explore gastronomically. especially when they go for a long drive for it.
it was my son’s 30th bday yesterday. of course you would want a nice place. we came from lunch at pililia so we’re stuffed. we wanted coffee and snacks before we went home. there wasn’t a queue, the area inside the al fresco was not taken when we arrived and would fit 10! we we’re not offered that for some reason, we are patient and can respect rules but after 15mins guests were seated there. 2 tables were occupied at the alfresco and the manager said we will have it to ourselves since the customers have billed out but they didn’t, theyorderedagain, waited for the 3rd person. the manager should have been aware and should’ve attended us since it was almost an hour of waiting and not all were seated at an area big enough for us. i even said we were ok there if they just add tables and we’re good. yes, we said we were willing to wait but not 2hrs. to be seated! in other words, we were neglected! order were delivered here and there. new customers were seated and served except us. i had a squabble with the manager and a rude waiter so i called for the owner who lived nearby. they were watching the cctv all along, they saw us arrive! 15pax and another 3pax after a while, isn’t that something you should watch out for? a big group is one big wave for the kitchen, something exciting if i may say. i am a restaurateur too. spent almost 10k in pililia. i could definitely afford your menu, no freebies needed.
unfortunately, maybe 5yrs in the business and customers come and go, so they were just not willing to go out of their way for a bunch of super disappointed/disgusted (still an understatement) customers. we just heard excuses and past experiences of incidents that we really didn’t need at that time. they did apologize but never even offered that since we were there, maybe attend to us that we be seated and ate the soonest time possible because we were starved! a little compensation or special treatment after our ordeal, the emotions we had to deal with and worse, ruin our day and our son’s 30th bday. we were there 5:30 and some of our food were served after 2hours! no utensils, no tissues and they served the sirracha chicken wings first without our drinks or even water. try asking 3x and water comes. no luck on our drinks coz they said they only had one barrista on a freakin saturday? sorry, i don’t buy that. my customers get their utensils and water 5mins while browsing the menu. when you go there, you might be attended and asked for the qr almost instantly but don’t be fooled, this has happened before and this is how they handle it. get more people, they must be exhausted thus lapses and incompetence. sorry maam angie, you didn’t handle it at all. 15pax kami and 3 more friends of my daughter drive all the way to meet us. your manager excellent receptionist. get a good manager to call the shots, someone efficient. of course he didn’t get any scolding, he is your godson. oh well, good luck still.😤