yang chow dimsum tea house

no yin for yang (chow)

the balance for quality food was not present when we tried yang chow. their yang chow fried rice, a supposed specialty, was gravely disappointing. the beef tenderloin was not tender, it was rubbery. the crab meat soup was so-so. good thing our fried scallop was better. all in all, taste was underwhelming - the savory balance was way off and bland.

another key disappointment were several flies flying around, making our dinner stressful. thankfully, a candle placed by thestaffdid the trick.

they also forgot to serve our order of hakaw.

just try other places if you’re looking for a good chinese food.

food 1/5
cleanliness 2/5
service 3/5
money’s worth 1/5

bad service - pag pasok mo no one will welcome you tapos lahat ngstaffnakasimangot at kahit alam na may bago customer need mo na ikaw ang lumapit or tawagin sila para bigyan ka ng menu at magtake ng order.
kapag may utos naman, mag oo yungstaffkapag inutusan pero hindi gagawin. kung mag tatake out ka naman wag ka sa yang chow bibili dahil wala silang plastic utensils. congee yung order tas chopstick lang daw meron sila.

when we entered this branch, no one approached us to ask how many are we and we have to approach the lady on the counter to request for a table. customer service is poor because thestaffare not attentive and when you request for something, you will see a frown on their faces. waited for almost half an hour for a yang chow fried rice and seafood mixed vegtables that we only ordered. both tasted bland. chow king is much better. the teapot that are free on other chinese restaurants is p60.00 here and when we asked for an extra sweetener, they will charge you an extra p50.00. when we asked for the bill, it took another 10 mins. will definitely not recommend this restaurant and will not going back here again anytime soon.

once in a while we come to this place for good chinese food... i love dimsum and this place is very close to our home we could just walk.. at first visit when it just opened years ago really made me happy.. food was superb and very affordable.. but for some reasons i don't know, theirstaffwere really bad as far as customer service is concern... no one would welcome you with a smile... but i was able to tolerate all of that for the sake of having a good meal... until my last visit, feb 12, 2018.

we came in a little early for dinner around 5pm. just with 1 table occupied by 4 men.. i was with my whole family theres 8 of us.. being a little fuzzy because we came from the hospital across the highway, i waved my hand like asking for a menu which is a mistake because the menu are the paper mats in our table and that was a stupid mistake on my part and the lady who was unique among others wearing her usual black coat came.. i dont know if she felt bad with the way i waived my hand but when she came she stand behind me, turned her back facing the opposite direction while taking my orders... my whole family were a bit crazy because its too hot in the place as all of their aircons were off so when i asked what they want they all answered aircon. the lady standing behind me who cant even take my orders facing me was really rude. her tone while talking to me was as if i woke her up from her good sleep and against her will i dragged her out and made her take my orders.. she repeated our order in the most irritated tone ive ever heard. when i had enough of her grit i asked "hija ok ka lng?" she responded in the most disrespectful tone "ok na mam!!!" - not in a question tone and left.

as an hrm graduate we were thought that we belong in the hospitality industry. whether you're in a bad mood or recently faced a heartbreak, you need to leave everything behind and serve people with a smile. i am not asking for that. but i expect that you treat me the way a normal human being should be treated. that time i just wanted to cancel our orders and go to a different restaurant instead. my dad and my dad in law just joked and said maybe she doen't have a date for valentines and laughed it out...

customers will never expect to be treated like royalties but at least be given a warm welcome which is normally practiced with a smile or a greeting like simple "good afternoon".. that wasn't given to us. and i dont know if that is too much to ask..

when our food was was being served, this time by another lady with the black and red apron uniform, she served us with a free dimpled smile.. finally someone made us feel we were welcome. she accomodated our requests, facilitated our extra orders and additonal for take outs and all through out she smiled... even i didnt catch her name, she is the only reason why im giving this review a 3.0... with her serving our meals and with the good food that comes with it she deserves it..

overall
food 4.5
ambiance 4.5
service - definitely needs improvement.. im actually considering bad management by now because ive seen differentstaffcome and go over the years but the attitude remains the same.. maybe theres something seriously wrong here..

am i coming back - perhaps not in a little while, i guess...

the food is good but thestaffdoesn't smile. when you ask for water, they just nod. they are not very corteous accommodating. not so good customer service.

prices are reasonable but i won't say that their food is great.

their soya chicken, oyter pancake and salt and pepper spareribs are dry.

except for this one guy whose name i wasn't able to get, the waitstaffare really rude.

good ambience though.

all in all, i won"t come back.

went here couple of weeks ago with our whole family including some friends after we had our yearly out reach at manila boystown in marikina. the food was amazing, their shrimp dumpling was over the top and their chicken is so flavorful. unfortunately, the only thing that was disappointing is the shitty service. yes. they kept on ignoring us even if there are only few customers in the restaurant, their waitresses are not very professional and not accommodating. might have been a nice dining experience if only theirstaffknows how to provide efficient and good customer service.

yang chow dimsum is located in masinag near after wilcon depot. my family and i tried this resto for lunch today. the place is huge and nice and has private rooms (usual chinese style). in it is a nice small coffee shop which is also owned by them. we tried their yang chow rice and 3 viands. i would rate the food 4.5 because they really tasted great and exceeded my expectations in terms of tastiness and serving. however, the service and the attitude of theirstaffreally disappointed me. to the management, i wouldn't detail what happened but please orient and train well your staffs. we also tried to chill in their coffee shop right after meal and tried their cake, pastries, and coffee drinks. all i can say is, i'll never go back and dine there again. but still try the resto because they have great menu.

from where i live, this place is probably the most decent chinese restaurant to go to. ambiance is great, complete with function rooms perfect for intimate celebrations. service is good though at times it can be slow specially when the place is packed with regulars and families dining out. like any other chinese restaurant, you can expect to see your usual favorites from peking duck to braised beef, to dimsum and yang chow fried rice, to their noodles and seafood offerings.. it may not be the best tasting dimsum place that ive tried but my family loves this branch as its conveniently located near our place. the ambiance is great and the toilets are clean. place is well-lit andstaffare accommodating. parking space available but it gets full on weekends.

worst and meaneststaffin the entire world! the supervisor who had the guts to name herself mhei savellano has the worst customer service. i ordered a steamed lapu lapu with bell peppers for take out. since it was for a sick patient who is not allowed to eat spicy food i requested to have the bell peppers not included. after a long argument i did not win, because of their policy that they cannot alter the recipe etc bec they are maintaining a level of taste and they want consistency in taste.

i asked the supervisor, what if i have allergy in red bell peppers? she said she would just advise me to order another food. how rude right? not all people are lucky enough who can eat everything. this totally will lead to lost sales!

after waiting for an hour, our order came. but during the long wait the supervisor and otherstaffbut mainly the supervisor gave us the long evil look. i cant stress enough how stressful it is to be inside their restau.

anyway, when we came home the lapulapu had a lot of siling labuyo. the fish is very spicy note- fish. meaning not only is the sauce spicy but it clearly made the fish meat spicy as well.

who can help me contact the owner? cause clearly they did it on purpose?
this restaurant sucks.

even if the smallest request of separating the bell peppers to the fish is not even granted. yang chow is a living restau hell.

the salt and pepper squid looks really sad. it was tender, but could use more flavor. it was a good friday, and i asked if the salted fish fried rice had any chicken. the server said none. well, yang chow needs to train theirstaffbetter, since this most definitely had chicken, so i had to scoop it out one at a time. plus, there was no salted fish to be found. :-( the fried rice was therefore bland. only saving grace for this meal was the hakaw. cooked perfectly.