woodlea bakery

i am very disappointed with the cake that i ordered for my son's confirmation.  i spend weeks researching online for the perfect cake.  i printed out a picture of the cake i would like mine modeled after and it was attached to theorderto give to the decorator.  i placed myorderwell in advance and was assured that my cake would look similar only with regular icing instead of fondant and without the fondant bow.  the cake that i picked up on confirmation day was a beautiful cake and tasted fine but i spent extra money toorderfrom woodlea to have a cake made from my picture.   i feel like i could have just picked up a cake anywhere and gotten the same results.  the picture below is the cake that i received from woodlea on the left, a picture of the cake i wanted to the right.  i also asked for a cross on top of the cake to match the cross on the cake plates which to me the cross on my cake is way too big and bold.  unfortunately, this will be the last cake that iorderfrom woodlea.  i have also found that on the few occasions when pricing or ordering cakes from the bel air location that the staff at night is not as helpful as the morning staff.  it seems like they would like to wave you off if you have a special request inorderto save time and trouble.  i also feel like the bel air store is an outpost.  from what i have been told cakes are not made at this location so they don't even have an onsite decorator to talk to.  i have not called the store yet because they are not open on mondays but i wanted to send this review out to in case a bride was trying to make a decision that your cake may not look like you had planned.

owner charles. i have been a customer of yours for over 20 years, i have purchased for curley high ind and church of the annunciation. i wanted to place largeorderand was told to call and talk to charles. i did this i was told he was in and asked who is calling. they came back to the phone and said he will not come o the phone but leave a number and he will call you back. this never happened and as a result i went to herman's in dundalk, they took time to talk to me and we placed theorderwith them, it was over $300.00. it is a shame you are to busy to work with your long time customers but i guess you are just making to much money and don't want to be bothered. don't worry we will not bother you again.