woodlea bakery

i am very disappointed with the cake that i ordered for my son's confirmation.  i spend weeks researching online for the perfect cake.  i printed out a picture of the cake i would like mine modeled after and it was attached to the order to give to the decorator.  i placed my order well in advance and was assured that my cake would look similar only with regular icing instead of fondant and without the fondant bow.  the cake that i picked up on confirmation day was a beautiful cake and tasted fine but i spent extra money to order from woodlea to have a cake made from my picture.   i feel like i could have just picked up a cake anywhere and gotten the same results.  the picture below is the cake that i received from woodlea on the left, a picture of the cake i wanted to the right.  i also asked for a cross on top of the cake to match the cross on the cake plates which to me the cross on my cake is way too big and bold.  unfortunately, this will be the last cake that i order from woodlea.  i have also found that on the few occasions when pricing or ordering cakes from the belairlocation that the staff at night is not as helpful as the morning staff.  it seems like they would like to wave you off if you have a special request in order to save time and trouble.  i also feel like the belairstore is an outpost.  from what i have been told cakes are not made at this location so they don't even have an onsite decorator to talk to.  i have not called the store yet because they are not open on mondays but i wanted to send this review out to in case a bride was trying to make a decision that your cake may not look like you had planned.

belair location ugly cake poor customer service. i ordered a birthday cake over the phone at the belairstore, requesting fall colors. the attendant asked me if i meant oranges and yellows and i said yes. a co-worker picked up the cake for me this morning. the cake was decorated with brown and tan roses with forest green leaves. the ugliest, depressing colors imaginable. i called the bakery and asked to speak to the manager, i was told the manger would call me back. i received a call from conchetta, you told me the bakery had a color disclaimer and were not responsible, i should have brought in color swatches! they have a color palette they work with and the browns were the fall color palette. even when i told her colors were discussed, she said evidently the girl did not write down yellows and oranges, only "fall colors". when i said that was not my fault, she again repeated that have a color disclaimed. i work in events for a college and i can only say that this bakery needs a class in customer service 101. i told her that everyone in my dept. were very dissatisfied with the cake decorations and we would not be using woodlea bakery again. she said "i'm sorry." rule # 1 in customer service is to apologize and then make it up to your customer, so they will return. as it stands, woodlea bakery has just lost approximately 20 customers.

charge for coffee creamer?. i ordered the coffee and doughnut special at the belairbakery. i asked if they had milk or creamer instead of powder creamer. i was given a cup of cofee with two smalll, pre-packaged coffee creamers. when i asked for an additional creamer i was told each additrional creamer would cost me ten cents each!
charging ten cents for coffee creamer is absurd! no other business or store that i know of would ever dream of charging the consumer extra for coffee creamer! needless to say, they did not get my business.