deeply disappointed. dinner at vino friday night was by far the most disappointing dining experience i have had in birmingham, and i eat out a lot. both the food and service were startlingly poor, which is unfortunate given the beautiful space which vino occupies.
the first bad sign was our table. my friend had made a reservation for 6 but when we arrived we were seated at a table for 4 with additional chairs added on each end (the restaurant was not full at this point). knowing that our entrees would never fit on this table i asked the server to add an additional table, to which she hesitantly responded that she would have to ask someone if that was possible. another table was added, but this initial problem made it clear that meeting customers' needs is not a priority at this restaurant.
although she was pleasant, we had to ask the server for everything. she got our drink order promptly from the bar but i had to ask twice for water, and when one was finally brought for me i had to ask a third time for water to be brought for the rest of the table (it finally arrived with our entrees). it was half an hour before i finally got frustrated and waved her over so we could order…same thing with the check, which for some reason took almost half an hour for her to calculate. when ordering one friend carefully explained his lactose intolerance to the server but his entrée showed up sprinkled with cheese anyway (which another friend predicted would be the case as he watched the server tune out my friend's explanation of his lactose problem). the plate was quickly replaced, but again this showed the lack of attention to detail which characterizes everything at this restaurant.
i thought the limited menu was agoodsign that the restaurant was presenting a small set of strong offerings…i was wrong. i ordered the seafood pasta, which was described as shrimp, farfalle, scallions, lemon aioli, and field greens. it was not. the "greens" appeared to be bagged iceberg lettuce, the shrimp were small and flavorless, and the dressing was pure mayonnaise. the overall effect was that of airline food. i noticed several of my friends picking at their food as well, including the bland spinach lasagna and the salmon kabob with dry, flavorless rice pilaf. we had all been excited about the eggplant spread we saw on the menu but it was not available. the calamari and the meatball sliders were decent but nothing special. the one standout was the skinny fries with hot sauce, which were surprisingly bold and quite addictive.
perhaps my disappointment would not have been as deep if i had not just had lunch at chez fonfon earlier that day. there, i spoke to the server exactly three times: he appeared as soon as we set down our menus to take our order, he delivered the food promptly, and brought the check the instant i looked up for him to do so. and of course the food was flavorful yet understated. i sense that vino aspires to a similar clientele, but it has a long ways to go to reach a level of refinement that matches its beautiful location.