twice we've gone with co-workers during ourlunchour, even getting there early to avoid any crowd. the first time we arrived around 11:30 and didn't get out of there until 1 pm. we had to apologize to our boss for having alunchover 1 hour. this second time however, was absolutely unacceptable in terms of service, quality, attentiveness, management, and time. we went on monday june 13 for our manager's birthday. we arrived at 11:45 and were seated quickly by a young female employee. over 20 minutes later, she asked if we wanted anything to drink. we asked for water and it took another 10 minutes for water to arrive. another 15 minutes pass before she checks our table again to take our orders. over 45 minutes have passed, we each order 5 of us total. one cuban, two of the special salads, and two of their regular salads. around 12:30 we ask for bread and water refills, still not having good service. we got our cups slightly refilled exactly this one time. around 12:45 our food arrives, but our co-worker who ordered the pear salad special, does not get hers. she waited an additional 10-15 minutes to get her salad that they forgot. our waitress doesn't apologize, nobody from management comes to check on us, nothing. other tables that were seated after us had their food well before ours. we finally all have our food and eat quickly, because we were only supposed to be gone 1 hour, even with our manager with us. we work for the state and have very strict 1 hourlunchpolicies. we got our check and never saw our waitress again, to even take payment. my co-worker whose salad was the late one, got up to talk to a manager. she was rude to us and wouldn't consider removing any items or even apologize. we paid our full price meal of $75 and left. needless to say, we will not be going back, nor will any other members of an entire office building. service needs a huge improvement. it should not take from 12:45-1:45 to dine in and have a salad.