urbano bistro

we reachedrotoruaby 7 30 pm and we're hungry by then.. being vegetarians and new to this place we didn't know much restaurants in this area... we found urbano bistro and decided to stop for dinner... the options for the vegetarians are very limited but they were great with whatever they had.. the mushroom & blucheese soup was thick and filling.. super soup.. the vegetarian main was delicious... really loved it.. and above all; the service... a class... wish they had more vegetarian options.. cheers ! !

arrived intorotoruaand decided to call here for dinner - without a reservation.
staff were very obliging and informed us that there maybe a delay with the food due to the number of orders on the kitchen presently.
this turned out to be not a problem at all as the food was delivered promptly and without fuss.
entrees were slightly disappointing - the chowder was more like a green curry and the sweetbreads i ordered were overwhelmed by the batter that they were in.
the mains though were sensational. i had been wanting venison since being in nz and they did a fantastic job with it. my partner had the eye fillet and declared it the best steak she had ever had.
too full for dessert we rolled across the road to the hotel after a very nice meal with some good service.

had a great breakfast a few months back (mid-year)- a 4star for that. more recently popped in for a few coffees to go on a saturday morning while passing throughrotorua(nov2013), all flat-whites, coffees were at high end of coffee pricing, however coffee was terrible and undrinkable. i will return to have another go with the coffee many wouldn't if burnt once - and i'll try it before i leap out the door, but please urbano train your staff in barista skills as i expect a top quality coffee for that pricing and establishment type, as would others. ceiling was water damaged over coffee machine area, staff gave impression was like this for a while. staff and customer service experience (satnov13) 2 stars, coffee 1-2 stars - previous breakfast experience 4 stars customer service i remember was better.

rather disappointed. atmosphere good, but my fish of the day was a disaster. ordered three then told could only provide two. i must have got last few scraps. lacked veg wife supplied some of hers. to destroy it totally there were two spoonfuls of some chilly mix that really killed the couple of bland nugget size monk fish. presentation zero. cost $36:90 good deal yea right. on the positive side other parts of meals were good. with so many eating places inrotoruawe do have choices.

outstanding service, cuisine and atmosphere . the owners care about their clientele, the food quality and presentation is up there and service is consistent and seamless. well done, we visitrotoruaevery year and never fail to go back at least twice in each visit.
we are particular bout service and rate this establishment highly!! well done good to see someone does it well thx awesome experience yet again! cheers lyle and gail