atrocious service. i wish i could say great thing about this place. well, there are a couple of positives: the beer is extremelygood(i had the pumpkin spiced ale, which was among the best i’ve had anywhere). and the space is nice, withgoodviews of the brewing tanks in the dining room we eventually ended up in. but the food was only so-so and the service was atrocious. our party of 5 arrived about 10 or 10:30 pm after seeing a show. we walked in and there was no one at the hostess desk, so we went upstairs. when you get to the top of the stairs, there’s a bar area. it was fairly crowded with people standing around. we squeezed through the standing people to a dining room at one end. it looked closed. so, one of us went to the bar to get the attention of the bar tender to see if we could sit in that dining room or if there was somewhere else we could sit. after 5 minutes or so of no employee even looking his way, another one of us squeezed back through the and found another dining room with maybe three of the tables filled with customers. so, after another 5 minutes or so, we found a guy who looked like he worked there and asked if we could sit at one of the tables. he said, “you should ask the hostess downstairs.” we replied that there was no hostess downstairs. he said, “just a minute,” and walked downstairs. one of us followed him, thinking he would find out. but no, instead, that guy totally ignored our friend, went behind the bar, and started bartending.
our group of 5 stood around, no drinks in hand, no seating, with every employee in the place ignoring us for at least 20 minutes before we could flag one down and ask if we could sit in the dining area. finally we got seated (after we removed a dirty, wet bar towel from the back of one of our chairs). the waitress said we could only order appetizers and pizza at that hour, which was fine with us. and the appetizers were half price. great!
the beer came (sloshed all over the table as it was delivered). we had fried asparagus with wasabi sauce (good, but no wasabi taste), wings (very hot but good), nachos (disgusting, with greasy sheets of cold cheese on top), and crab artichoke dip (ok, but very greasy). when one of us opened the silverware, which was wrapped in cloth napkins, the napkin was crusted with someone else’s food remains. the waitress was prompt at refilling drinks, and aside from dropping a dirty knife on one of our laps, she was good. so, while the beer was tasty, the service in this place is so bad we won't be back.