tokyo ii japanese seafood and steakhouse

never again!!. we went to tokyo ii this evening for the first and last time. we had a reservation for 6:00 p.m. and were finally seated at 7:10 p.m. while waiting at the bar we attempted to get drinks. we stood there for almost 20minutesbefore someone took our order. another customer that was also waiting walked away in frustration. two people from our party actually left the restaurant and walked out.

when we were finally seated it took quite awhile before anyone even came to get our drink order. when we finally placed our drink order we waited another 15minutesbefore our drinks arrived and then they weren't even all correct, so we had to send some of them back.

we placed our food order and were told that they were giving us free edamame because we had to wait so long. nice, but after waiting now 90minutespast our reservation to get any kind of actual service a $2.00 appetizer hardly made up for it.

the hibachi chef was wonderful and the food was actually quite good. he was definitely the best part of the experience.

the women's bathroom had no toilet paper in any of the stalls and there were no paper towels.

when our bills finally arrived, several people in our party were charged for items they didn't even order and the server tried to tell us we did!

we would absolutely never go to this restaurant again, which is unfortunate because the food was really quite good. the service was the worst we have ever experienced and we are people who dine out pretty frequently.

take our advice and skip this restaurant. drive the extra 15minutesand go to kyoto if you are looking for a hibachi experience!

horrible customer service - average food. went to this place on nye 2011. had a hankering for some sashimi.

you think in this day and age that japanese people running a place like this would know the difference between nigiri and sashimi. i ordered about $25 worth of sashimi - waited about 35minutesat the bar for them to prepare it (no big deal.)

i get home and there were 3 pieces missing and what was there were thinly sliced fish draped over rice. not even the types of fish i ordered... really?!?!

i called and it seemed that they put the person who speaks the least english on the phone to confuse me...(they have plenty of english speaking young employees there.)

after another half hour on the phone - they said they would refund me some of the money for the missing pieces (not adequate since what i got was not close to what i ordered) and then said they would prepare the correct meal for me at no charge the following week. i was satisfied with that.

called the next week and they had absolutely no idea what i was talking about - after 15minutesi refreshed their memories - they offered me $6 in credit for my order. i said ya know what...im done with this place. see ya on yelp and urban spoon.

i work in the restaurant business and know what it means to have happy customers...if you mess up, you make it right. seriously though, japanese that dont know the difference between sushi, sashimi, and nigiri? really?

to top it off...i was watching the hibatchi chefs while i was waiting for my food and they were screwing up left and right...dropping stuff and messing up their routine. id be heated if i paid to sit and watch an amateur butcher an artform like that....

dinner didnt start well with the fact we sat at our table for 20minutesand watched servers yawn and basically avoid us, so we had to get the manager to get us a server. our server personally was very nice and the food tasted great, so it ended well. we took care of our server, but it would be nice if the staff didn't assume we would be horrible customers.