popular donut shack in need of customer-friendly organization, management and employees. good donuts, glazed and sugary, which southerners (like me) seem to enjoy. however, the layout of this place is terribly frustrating. there are four windows, and on some mornings they operate them all with 1 line, and the next customer goes to the next available window. the next morning there may be multiple lines. some people like to "cheat" and go to the counter inside the building that appears to be-- or at least, "should be"-- only for the "dining in" crowd. ten dollars worth of signage would help this problem, but none located anywhere. and the employees seem to have a surprising lack of concern for the customer. if only 1 or 2 people were ahead of you, it wouldn't be a big deal, but when there are 20-- and (by my count) the average time it takes for the counter waitstaff to process one customer is 5+ minutes-- standing in line is a bad experience that is not made up for by the quality of the product sold. unfortunately, the joint is popular [although the popularity is hard to gauge because even a small crowd is so poorly processed that it makes the lines seem larger] , so it's unlikely the place will improve until patrons change their attitude and the market forces some management redirection in employee attitudes. i think i'llwaituntil then to go back.