you know i always feel really sorry for eating places that get reviewed. most of the people that review them have absolutely no idea of what it takes to work in hospitality, it is damn hard work and even if the waitress looks like she is not smiling, she is trying her best and probably really tired from being on her feet for hours, taking abuse from snobby customers and trying to keep waiting people happy because there are so many orders and the kitchen is going as fast as they can. i recommend that people who go out to eat, just think for a minute about what it is like for those serving you, don't be selfish and demanding, don't have an attitude that makes you look as though you think you are better than those serving you, be grateful and thankful that these people are working their butts off, hard work usually, to keep so many people happy and usually with not so much as a thanks ! customers often don't know the liquor laws either and licensed places have to be so careful with hefty fines that can be charged. don't go to a place with the thought to always review them, instead go out and be happy and have agoodtime, and never expect a place that is not a five star restaurant, to be a five star restaurant. instead, go and choose an actual 5 star restaurant where you can be as snooty as you like, moan about the size of the meal , pick at everything about the place and then probably come away only paying half your bill !!!!
i just think people have far too much to say often, and know very little about anything behind the scenes, especially in hospitality. give hospitality a break people, it is one of the hardest industries to work in and one of the least to get credit.