the original brooklyn water bagel co.

great bagels, horrible service. i went out of my way and was 20 minutes late for work and i walked in, there were 2 customers there and no one in line. still, the employees had to finish their conversation with each other for an extra 5 minutes before they waited on me and even when she was waiting on me, she continued her conversation with the employee while i was placing my order. the price increased, not by much, but i love their bagels. so instead of getting a bagel with cream cheese, like usual, i got a bag with a bagel and a little itty bitty thing of creamcheesethat i paid $1.50 for. i ended up throwing it away because i didn't have anything to spread the little tiny bit of creamcheesewith and no napkins, nada and i could not bring it to work and even if i did i don't like bagels much without creamcheeseand there was not enough even for half of one side. i was a weekly customer, and i drove 20 minutes out of my way just to get their bagels before work in the morning. its too bad because the bagel shops here at midtown are not that great and my last day at work is tomorrow, i was planning to buy bagels for the whole firm. i will get them doughnuts instead and i will never go to any brooklyn bagels ever again.

best bagels in atlanta!. this place puts einsteins, dd, and even goldberg's to shame. their homemade garden veggie creamcheeseis awesome! i wouldn't go too crazy and get a huge egg sandwich or overstuffed scooper melt, but for simple bagel and coffee this is the spot.

been a regular here but not going back now. was a regular here for many months - 2-3 times a week. but in the last week or so the place has gone downhill. the muffins - well seen better at walmart for certain - used to be excellent, now just heavy lumps. looks like the guy who was always working in the kitchen isnt there anymore and i guess he was the only one who could actually bake in the place.

the crowning factor for not going back - saw the owner (no less) picking up a bagel with creamcheeseon it off the floor and then handed it out to a customer. sorry but no thats just wrong.

dont care how authentic the food is but you are failing at basic hygiene and your new baker sucks!


-----15 oct, 2012-----

awesome food, poor front of house staff. eaten here a few times. the food tastes great, wonderful presentation. but the front of house staff are terrible! orders often wrong, or given to the wrong people. there is one cashier type who i dread getting as she always delivers the wrong food to the wrong people. they also need to smile or at least look like they want to be there, was in there friday afternoon and was greeted by one staff member cleaning the coffee area who just looked angry and upset - like she didnt want to be there - and that a smile would have cracked her pale face.

get new/better front of house staff or else you will lose your customers out of frustration no matter how great the food is.