last weekend my family and i decided to go to conch house to celebrate my husband's birthday. from the start our waitress (yadera) was "abrasive" in a rush and acting strange. my sister in law ordered a non-alcoholic smoothie. the waitress brought a half filled pineapple of a watered down orange liquid that looked like it was what you would see on a table after the guests have left. it literally looked like it was someone's leftover.
i asked the waitress if we could speak to someone about it. i showed a mgr (male) what the drink looked like and he did offer to replace the drink however, my sister in law felt grossed out by it and said she didnt want it and settled with water. no harm no foul, no confusion.
the service was poor, everyone else received their food except myself, it finally comes out, again no harm no foul, no confusion.
meals over, waitress comes to my brother in law to ask if he wanted a to go box for his gator tail of which he only ate one. he says "no thanks" you can just dump that she asks did he not like it, he says no, it wasn't reallygoodthe meat was too tough. no harm no foul, no confusion.
in the time frame of just going to the rest room, i come back to the table and a female manager is at our table going off. apparently the waitress told her we wanted to take the gator tail (which there were 2 orders so why would we just want to remove one. if that's what we were "trying to do") off the ticket which was never our request.
the manager comes to our family table saying,
"ok folks this is what we're not going to do, im onto this game you're playing and you're not going to be ordering food, eat it and then decide you dont like it and want it removed"
i swear everyone at our table and the surrounding guests was dumb founded, we thought we were being punked at this point.
first off, no one asked for it to be removed she was told it was unsatisfactory and to just dump it. secondly, we could not believe her behavior, our treatment and the unprofessional and offensive manner she was speaking to us and treating us. i tell her that her treatment, behavior and choice of words were unacceptable (she let us know she worked for the owner) really ??? every employee in there works for the owner even the dish washer and no one should be treating customers in that way.)
she's going back and forth "word vomit" all around and tells me do i expect her to change her vocabulary and she speaks that way to everyone. highly doubtful, i don't know whether she is racist or not but her being caucasion and us all being black would probably lead anyone with common sense in that direction. i find it hard to believe that all "folks" that come there would find that acceptable customer service or tolerate that treatment. whether black, white, purple or green.
well at this point my husband pays the $100 tab plus an additional $100 dollars that we had already paid for drinks for a table of five. no one was drunk (do the math) and also had already paid for reggae sunday at $5 a person.
there's so much more to say but this in itself is bad enough. other customers and employees were sincerely apologizing to us in utter disbelief of our treatment. my husband and i have been here regularly since 2010 and beyond the "battle royale" of drunken fools we usually have an ok time. never again !!!
even funnier when we're outside leaving the male manager had the nerve to come out and ask if we were leaving a tip. are you serious ?!?
gratuity is for service and that waitress did none and caused the entire incident. since monday i have been trying to contact an owner and no return contact has been made.
word of mouth is a powerful thing and social media even more powerful. sharing our nightmare experience should be a cautionary tale for future "folks" who may decide to spend their hard earned money here.
oh yeah and happy birthday to my husband from the conch house, such a great celebration. wouldn't you agree ... 😠