the conch house restaurant

last weekend my family and i decided to go to conch house to celebrate my husband's birthday. from the start our waitress (yadera) was "abrasive" in a rush and acting strange. my sister in law ordered a non-alcoholic smoothie. the waitress brought a half filled pineapple of a watered down orange liquid that looked like it was what you would see on a table after the guests have left. it literally looked like it was someone's leftover.
 
i asked the waitress if we could speak to someone about it. i showed a mgr (male) what the drink looked like and he did offer to replace the drink however, my sister in law felt grossed out by it and said she didnt want it and settled with water. no harm no foul, no confusion.

the service was poor, everyone else received their food except myself, it finally comes out, again no harm no foul, no confusion.

meals over, waitress comes to my brother in law to ask if he wanted a to go box for his gator tail of which he only ate one. he says "no thanks" you can just dump that she asks did he not  like it, he says no, it wasn't really good the meat was too tough. no harm no foul, no confusion.

in the time frame of just going to the rest room, i comebackto the table and a female manager is at our table going off. apparently the waitress told her we wanted to take the gator tail (which there were 2 orders so why would we just want to remove one. if that's what we were "trying to do")  off the ticket which was never our request.

the manager comes to our family table saying,
"ok folks this is what we're not going to do, im onto this game you're playing and you're not going to be ordering food, eat it and then decide you dont like it and want it removed"

 i swear everyone at our table and the surrounding guests was dumb founded, we thought we were being punked at this point.

 first off, no one asked for it to be removed she was told it was unsatisfactory and to just dump it. secondly, we could not believe her behavior, our treatment and the unprofessional and offensive manner she was speaking to us and treating us. i tell her that her treatment, behavior and choice of words were unacceptable (she let us know she worked for the owner) really ??? every employee in there works for the owner even the dish washer and no one should be treating customers in that way.)

she's goingbackand forth "word vomit" all around and tells me do i expect her to change her vocabulary and she speaks that way to everyone. highly doubtful, i don't know whether she is racist or not but her being caucasion and us all being black would probably lead anyone with common sense in that direction. i find it hard to  believe that all "folks" that come there would find that acceptable customer service or tolerate that treatment. whether black, white, purple or green.

well at this point my husband pays the $100 tab plus an additional  $100 dollars that we had already paid for drinks for a table of five. no one was drunk (do the math) and also had already paid for reggae sunday at $5 a person.

there's so much more to say but this in itself is bad enough. other customers and employees were sincerely apologizing to us in utter disbelief of our treatment. my husband and i have been here regularly since 2010 and beyond the "battle royale" of drunken fools we usually have an ok time. never again !!!

even funnier when we're outside leaving the male manager had the nerve to come out and ask if we were leaving a tip. are you serious ?!?
gratuity is for service and that waitress did none and caused the entire incident. since monday i have been trying to contact an owner and no return contact has been made.

word of mouth is a powerful thing and social media even more powerful. sharing our nightmare experience should be a cautionary tale for future "folks" who may decide to spend their hard earned money here.

oh yeah and happy birthday to my husband from the conch house, such a great celebration. wouldn't you agree ... 😠

never even got a water. called manager he said i seen you but guess they missed you. didn't care to hear me out very rude. i was sitting 40 ft from manager and never get even a water. had to walk out. don't do it they are plenty of places you can go. just don't go here....calledbackto express my concerns he said leave your reviews so here it is. garbage manager and service

unfortunately food not overly impressive at all for dinner service. i've been to the conch house for lunch before and liked it very much but i will say that dinner was not so great so maybe it's hit or miss who knows. they really need to open up their menu a bit, i found it to be boring and limited for a place that has much more potential with its location. the service was a bit slow in the beginning but picked up after we got our drinks. i hate to say it but we all just came away feeling really blah about the whole experience and sadly i don't think that we will bebackconsidering i have found other places on the island that are much better food at an even better price point.

we were so excited because the location/atmosphere was perfect. food was terrible. they should fire the entire kitchen staff. the shrimp artichoke dip, was curdled chunks of cream cheese floating in orange grease, my entire dinner was ice cold like it had been made hours ago, and the conch chowder was disgusting. the manager who had the time to drop off our appetizer, never came over after we sentbackmy ice cold dinner. which they microwaved a portion of and tried to bringbackto me. the only thing that was partially edible was the jerk chicken. hostess and waitresses were nice. this place survives on location alone.

not good. we were so excited to eat here - but what a huge disappointment! we waited for 30 minutes to get our appetizer (calamari) that was cold and tasted like freezer burn! once our dinner finally arrived, it was more of the same, cold, bland, and lifeless food. if you are going to charge $17-22 a meal, you need tobackit up with quality! i'm thinking your alcohol sales and "reggae sundays" are what keep you afloat because your food is not wothy to remember.

fantastic food and service. after looking around all day our whole group (5) were tired and wanted some good food. we happened to see the sign out on a1a. i'm so glad we did. it was cold and drizzly that day so there weren't many people around. we almost did't go in, we thought it was closed.

i'm so glad we took a chance! the staff was super friendly, the place was neat to look at as well. the margarita from the bar was super. but best of all as the food. we ordered the chicken salad wrap, grouper sandwich, captain's blt, steak and cheese sandwich, fried shrimp, conch fritters, gator tail, smoked fish dip and last but most certainly not least 2 key lime pies. everything was cooked perfectly and obviously made fresh.

we'll definitely bebacknext time we come to st. augustine, this is now our number 1 place here.

could have been better.. didn't get to eat outside. bummer. the food was ok. best part was calamari appetizer. it just lacked something. would gobackto try again though.

reggae sunday good. food bad.. i go here every sunday when it is summer and reggae sunday is going on. that being said, the food is ho-hum and the drinks are incredible. rum runners, goombay smash, and red stripe. stand bys for a relaxing afternoon of roots music and chilling out. just have a dd or control yourself, because st.augustine police are like the gestappo and they will be waiting on you streetside.
if you bring your boat make sure to leave early to avoid the drunken pilots who slosh their craftsbackto their anchorages. that i can say is the only real negative, peole go "super-margaritaville" and get out of hand. so if you want to see girls with a bigger beer gut than you dad come join us, one love.