unbelievable!!. on sunday, april 14th, we were invited to attend a friends birthday celebration at the cheesecake factory in tukwila, wa.
my friend had called ahead to inquire about getting reservations as we had a party consisting of nine people. she was told "the cheesecake factory does not accept reservations. just show up and place your name on thewaitlist." ok, no problem.
we all arrived at about 4:30 and proceeded to place our name on thewaitlist at which time we were told by hostess that because we had such a large party that she would have to check with the manager first. uh...weren't we told to just show up and place our name on the list?
after standing around for 15 minutes wondering if we had been forgotten, the hostess returns and tells us that they would be able to accommodate our party, but that, "it would be an hour and fifteen minute wait."
now mind you that it was sunday afternoon and the restaurant was exceptionally slow that day. yes, there were people milling about waiting for a table, but not the normal, people-stepping-on your-toes-line-outside-the-door type of busy.
the decision was made to go elsewhere rather thanwaitfor more than an hour just to be seated.
the funny thing was that when my friend posted her displeasure on the cheesecake factory, they immediately took down her comments. i guess they don't want anyone to critique their restaurant. you would think that they would welcome feedback in order to help improve their customer relations.
we will never go back to the cheesecake factory again as a result of this horrible experience. there are much better places to dine at that are more than happy to accommodate us.