the boathouse restaurant

my husband and i, dr roy clapper, have been coming here for many years together and he alone has been coming to this restaurant for over 20 years. although we love the view by the lake, we will not return here until there is new management and better service.

tonight (7/14/2017) was the third time we came here for dinner since the restaurant opened for 2017 season and each time service was terrible. tonight's experience was the worst. while we sat at the barwaitingfor our table, the bartender did not acknowledge us or take our order for at least 15 minutes. the bartender was very busy and we took that into consideration. we waited about 20-30 minutes for our table which we were ok with since they were busy. once seated at the table we were promptly served water and then waited 30 minutes and no one took our order so we got up to leave. i believe i talked with the manager on our way out and i told him we have beenwaitinga long time and no one has even taken our order. he apologized and said they were really busy. i put my hand up because i didn't want to hear that excuse again. the manger said "i got the hand so i'm not talking to you anymore". he promptly started talking towaitingcustomers about me in a negative way so i told him i will post a review on yelp. the manager said "go ahead, you do that!". i was frustrated and he was condescending and angry.

service at the boathouse was pretty.... mediocre. a group of 7 of us came in around 7:30. the server told us to sit wherever we liked and someone would help us in a minute. we had to pull tables together for our group even after we had called ahead. it took quite a while to get our water and the server was polite but didn't know what beverages they offered. (orange juice not even one of their specialty cocktails). afterwaitinganother long while we finally got our drinks and waited even longer to place our order. being one of the few tables in the restaurant you would think that we got our food in a timely manner but we didn't and didn't get water refills while we waited. ( most of ours were empty). when we did get our food, all of our orders with fries were cold and the chicken i ordered was just glorified mcnuggets. the only thing that was done timely was clearing our empty plates but even getting us the bill was quite a chore. overall the food was just ok and the service was slow. i guess if we had ordered a couple bottles of wine we could have had the same service as the table next to us.

quality food, extremely bad service... it is obvious when attending the boathouse that you don't receive a proper greeting. the service is absolutely terrible. most restaurants with such pricing and expectations would have a quality wait staff that would tell you one of two things:
1) "please be seated and i will take your order immediately."
2) "we have a slight wait this evening of (estimated time of wait), and we may seat you if we have it available, or the wait for food is (time of wait)."
unfortunately at this lakeside restaurant you seat yourself, and have your order taken by inexperienced service whilstwaitinghours per night for your food.

dissapointment. took my wife there for a nice summer evening dinner on the lake, and what a disappointment it was. the servers were trying their best, but nonetheless, it was a half hour to get a drink and another to get the appetizer, which was clams and barely editable, at best.

after nearly an hour, the main course showed up (server never asked if we wanted another drink while we werewaitingall this time) the shrimp pene was pathetic, and that's being generous. so, bottom line, it was terribly slow, lousy appetizer and utterly terrible entree.

the bread was really good though and the location is exceptional - a beautiful place to sit by the lake and waste 50 bucks on a very very poor