the boathouse restaurant

my husband and i, dr roy clapper, have been coming here for many years together and he alone has been coming to this restaurant for over 20 years. although we love the view by the lake, we will not return here until there is new management and better service.

tonight (7/14/2017) was the third time we came here for dinner since the restaurant opened for 2017 season and each timeservicewas terrible. tonight's experience was the worst. while we sat at the bar waiting for our table, the bartender did not acknowledge us or take our order for at least 15 minutes. the bartender was very busy and we took that into consideration. we waited about 20-30 minutes for our table which we were ok with since they were busy. once seated at the table we were promptly served water and then waited 30 minutes and no one took our order so we got up to leave. i believe i talked with the manager on our way out and i told him we have been waiting a long time and no one has even taken our order. he apologized and said they were really busy. i put my hand up because i didn't want to hear that excuse again. the manger said "i got the hand so i'm not talking to you anymore". he promptly started talking to waiting customers about me in a negative way so i told him i will post a review on yelp. the manager said "go ahead, you do that!". i was frustrated and he was condescending and angry.

new owner!!. the new management really did a fantastic job with the place. it's such a nice spot and the food and menu if all new and fantastic. you have to try the fish tacos and the fish and chips. the fries are great and theserviceis quick. got my food on a busy night in under 15 minutes.
if you had a bad experience before, it's a completely new place. give it a chance and you'll be glad you did.

great place. i'm really excited for the boathouse to open up again. it's nice to have an affordable place on hayden lake that we can get to from the boat. the food is awesome and theserviceis fantastic!

service at the boathouse was pretty.... mediocre. a group of 7 of us came in around 7:30. the server told us to sit wherever we liked and someone would help us in a minute. we had to pull tables together for our group even after we had called ahead. it took quite a while to get our water and the server was polite but didn't know what beverages they offered. (orange juice not even one of their specialty cocktails). after waiting another long while we finally got our drinks and waited even longer to place our order. being one of the few tables in the restaurant you would think that we got our food in a timely manner but we didn't and didn't get water refills while we waited. ( most of ours were empty). when we did get our food, all of our orders with fries were cold and the chicken i ordered was just glorified mcnuggets. the only thing that was done timely was clearing our empty plates but even getting us the bill was quite a chore. overall the food was just ok and theservicewas slow. i guess if we had ordered a couple bottles of wine we could have had the sameserviceas the table next to us.

wow!! finally. i am so excited, the boathouse is finally what it should be. i have gone to the boathouse about once every summer for the past few years, was usually disapointed. not this time! the remodel is amazing the boathouse has a fresh new feel. it now has a nice seperation between bar and restaurant that is important to a mom with young kids and the openess, unfortunitly it was raining so we were bumbed we had to eat inside but with remodel it did not matter we still felt like it was a dinning at the lake. the restaurant was not the only thing remodeled, even though i recognized some of the staff , there was a huge difference in energy and attitude. the customerservicewas much improved. i was greated immediatly when i came in. the server checked on us several times and had quite a little conversasion with my 3 year daughter (much appreciated). all of our meals were wonderful. this summer i will visit the boathouse again and again and again. thanks guys!!!

bad meal and service. 8/30/11
first..theservicewas spotty and slow.
ordered the $19 steak with salad. steak was done okay but so tough that i could not chew it. the waitress never came over to ask how our dinners were..when when finally came over i sent the meal back. i was given to compensation for a meal not eaten and not even an apology!!
will never go back again!!

quality food, extremely bad service... it is obvious when attending the boathouse that you don't receive a proper greeting. theserviceis absolutely terrible. most restaurants with such pricing and expectations would have a quality wait staff that would tell you one of two things:
1) "please be seated and i will take your order immediately."
2) "we have a slight wait this evening of (estimated time of wait), and we may seat you if we have it available, or the wait for food is (time of wait)."
unfortunately at this lakeside restaurant you seat yourself, and have your order taken by inexperiencedservicewhilst waiting hours per night for your food.