came recently and was served by a moody and ignorant host. she was too busy messing around with staff than wondering whether we needed serving.
just read other reviews and one customer is right - the owner doesn’t want to hear constructive feedback. whether you’ve been in business 1 or 35 years is of no consequence. people give up their precious time and cash to eat somewhere where they will feel welcome.
it feelsgoodto get value for time and money as opposed to moodiness, ignorance and lazy service.
so please - take on board those customers who take the time to write a review and chat with your team who are not pulling their socks up.
*** the owner wrote back to another customer review saying that they can “assess” whether they want to come back, which is fair enough. but it’s their loss. not the customer’s.
the food is great. but if you’re looking for consistent, welcoming customer service - i’d give terry’s café a miss.