tasu asian bistro sushi & bar

had to eat here again after our great first experience attasuyesterday. however tonight's service was terrible! our server jonathan was inattentive to say the least. ordered the hibachi chicken which did not have bean sprouts as the menu stated and it took a literally 5 minutes to get soy sauce dishes before we could dig in to our sushi. had to get up and ask management for drink refills. so i guess hit or miss service. tan tan noodles are excellent i just wish service could be improved.

sadly,tasuis going downhill. we've been going totasuat least once a month since they opened. we occasionally dine in, and frequently order take-out. while the sushi is good, it's only affordable when you dine in. and the bogo sounds like a great deal, but if you go in a group, they won't split checks and if you order , for example, a 14.95 roll, a 15.95 roll, a 6.95 roll and a 8.95 roll, the two you get free are the least expensive. therefore, it's only a good deal if you order rolls that cost about the same amount. bogo is available when you dine in only.

we have always had our favorite dishes, which we order frequently. the past 2 years, the portion sizes have gotten significantly smaller. there is a very small amount of meat -- you sometimes have to dig to find the chicken. it typically tastes good, but it's probably half of what it was several years ago.

overall,tasuhas become a bit of a disapointment and we are taking our business elsewhere more and more often.

if you haven't been here in a few months, try them again!. i had triedtasuagain earlier this year and had previously agreed with some of the negative reviews. the food quality had definitely gone down (both sushi and the thai dishes). however, i recently tried them two times in the past few weeks and am pleased to see a new manager in there. the former manager that i spoke with seemed to not really be on the ball. service was definitely better and the sushi quality was back up to previous standards. even their wake county health rating posted by the door had gone up from what it was earlier this year.

try them again! you won't be dissappointed! to the new manager - keep up the good work! your efforts have definitely improved the place.

one of my favorites. i have never had a bad experience at tasu, and i have been many times. if the waiter ever makes a mistake (mistakes do happen) it is always properly corrected. i love the food. the pad tai noodles are my favorite, and you can never go wrong ordering the lettuce rolls.tasuis one of my favorite places to go out to eat with friends and family.

no longer a fan. the food here used to be good with decent service, but the last two times i've visited have proven for me to be a big mistake. both of my last visits resulted in food that wasn't prepared per order and needed to be sent back; and, poor service where my servers were void for the first 10 min after being seated, with not even a drink order being taken.

even worse is that after visiting the last time, our server informed us that the restaurant's policy is to no longer split checks. there were only 3 people in our party with ideally two checks to pay. what casual eatery doesn't split checks??!

tasu no longer holds any incentive to welcome me back: the food's poorly prepared, the service isn't welcoming or consistent, and the restaurant doesn't cater to groups. i'll never return or recommendtasuagain.

very disappointed. my husband and i love this place. it is always wonderful food and we love the bogo. naturally for his college graduation that is where we wanted to eat dinner with our guests visiting. i read the reviews and saw many negative comments about the customer service. the manager said they wouldn't take our party of 17 at 6pm on a friday because they cannot close a room off. if we wanted to have our party there it would cost $2,000. i said i didn't need a closed room and what if we came at 5:30. still nothing. the manager was very negative and not willing to work with me. i am extremely disappointed withtasuand sad to say we will not be returning there anymore.

reservations limited. not impressed that you cannot make a reservation for a party less than 6. for a customer making the effort to schedule ahead of time to purchase goods/services from a company, this sends the message that 'we don't want you unless you bring in more revenue'. additionally, higher paying customers are more likely to schedule a reservation because they more likely value their time and don't want to wait. hopetasuadjusts this policy with customer feedback.

horrible service, rude manager. my husband i have been loyaltasucustomers for years. we have always been happy with the food, however the rude reception i got from the manager as i asked to be seated today will mean that we will never go back. the man was not only rude to me, but he was openly aggressive to the 2 hostesses, who literally cowered with fear when he snapped at them. i left , disgusted.
when i called back later to give feedback as to why i had left, i unfortunately got the same guy, who hung up on me midsentence as i politely asked to speak to the owner . i called back in case it was a bad line and he did the same thing again. what a jerk and what a shame as the food was great !

worst customer service. in the past i had visitedtasuonce every 2-3 weeks, because the sushi is pretty solid. tonight, my wife visited and had the worst experience ever. her and friend visited, both ordered two separate sushi rolls. my wife order two sushi rolls that were $13+, knowing that the lowest priced sushi roll on her bill would be free. they specifically requested at the beginning that their tickets be split. the server brought one check and they requested it be split. after having to put up a fight just for that, he finally agreed to split the checks. he was then very rude and would not allow my wife to have her two sushi rolls on her check, rather they required them to pay for the two highest priced rolls (although they were not both hers) and two separate checks. obviously i was very upset when she told me this so i called the restaurant and first spoke with a 'manager' whom i couldn't even understand. when she realized i was serious she sent me to a guy named richard. i called richard and he was the 'director of operations'. richard proceeded to say that they post a notice in 'green letters' at the bottom of the menu and that it is written that the buy 1/get 1 is per table. he was not helpful at all, and had a very cocky attitude. i then asked for the owners name, who is tham nguyen, and his contact information. richard refused to give me that information and said "that's just how things are". after speaking with richard i immediately called american express (who i fully recommend) and they voided the payment and are looking into the merchant.

bottom line - this is a dishonest merchant who continually shows terrible customer service. i will never go back to one of 'tham nguyen's' restaurants, he obviously has a very misleading business plan. he also owns shiki sushi in durham.

favorite sushi restaurant ever!. it's sad to see all the negative reviews on here, especially about the service. i've been going totasuat least once or twice per month for more than a year. i've always had great service. no, the buy-one-roll-get-one-free deal does not apply to take-out orders, but i feel as though they are always clear about that.

my order is always perfect when i get it. every server i have has been really nice, professional, and more than competent. the tables are always very clean and the restaurant itself is very pretty.

disclaimer: i don't work at, for, or in any relation to, tasu. i just appreciate a great restaurant.

horrible management!. went totasufor a girls night out last night ... the food was great ... however the management is probably the most horrible thing i've ever experienced ... including any fast food establishment i've ever been to! the bogo situation is a joke and will screw you if you aren't paying attention. there were 6 of us and collectively a $200 bill ... which in my opinion is a table and a bill that deserves good customer service! we weren't paying the bill collectively though we were paying in 6 separate checks ... only paying for what we individually ordered. then we learned that they wouldn't give us separate checks ... (stupid but i have seen it before) ... however at a closer look at the bill we realized why they didn't want to give us separate checks ... collectively we had ordered 10 sushi rolls and they had taken off the 5 cheapest ones ... regardless of who ordered what ... and they refused to give us separate checks because if they had it would have been a cheaper bill collectively. i spoke with the manager and i might as well been talking to a brick wall b/c he looked at us as if we were ignorant and didn't know what we were saying ... we were calling them out on their that appreciate their scheme and he just stared at us like he wasn't even listening. after 20 min of arguing we pulled out a piece of paper and wrote down what each of us ordered on individual pieces of paper and even wrote down which sushi roll should have been free (the cheapest of the two that each individual ordered) ... it was like working with 2 year olds that didn't know how to run a tab or add things together ... then once that ran the cards there were still two cards that weren't charged correctly. one tab ended up being $4.95 ... i seriously have never delt with a more ignorant group of management in my life! i mean we wrote down what we ordered and what the prices were and one still came out as $4.95 ... i can't even explain how frustrating and unnecessary all that was ... especially at an establishment that you are paying collectively a $200 bill!

my girlfriends and i plan on contacting the management directly and will not be attending this place ever again ... i'm not a fan and will not support a place that doesn't take care of the customers and tries to screw them over on the sly as if we were stupid and wouldn't notice!

don't waste your time! there are other sushi places in the area patrons!

don't waste all your money. i've never written a review before in my life but thought i had to in this case. i went totasufor lunch and had some okay sushi that was advertised as half price. however, when they brought the bill it was not at all half price! $18 for lunch.... and i drank water. they get you in the door with the half price sign and then jam you when your bill comes. the service was bad also!

denied. last night my wife and i were driving bytasuand saw the sign outside advertising buy one sushi roll, get one free so we thought we would givetasua try and pick up a couple of rolls to take home with us.

we live in the brier creek area and were really happy that there was a sushi place so close to us. if the sushi was good, we would probably stop in at least every other week.

we went into the bar area and saw another sign on the way in that said they were offering half price appetizers sunday through thursday before 6 pm.

again, this sounded like a great deal so we also put in our order for a couple of appetizers to go.

while we were waiting for our order, we discussed the possibility of reservingtasufor my wife's birthday next month. we had been looking for a place that could accomodate 40 to 50 people for this event andtasuseemed like it would be perfect.

while we waited, we heard a group of 3 arguing with the bartender because they had come in for the buy one, get one sushi, but they had split the bill.

because they had split the bill, the management was charging them full price for all of their sushi rolls and not honoring the buy one, get one deal.

after waiting for about 10 minutes, the bartender we had placed our order with comes to tell us that she cannot honor any of the deals advertised because we had placed our order to go.

we were a bit shocked at first because this made absolutely no sense at all. it was a take out order meaning that no one would have to wait on us or clean up after us and they would still be making money from our purchase.

we protested a bit and were met with "i'm sorry but it's just our policy" after which we left sushiless and angry.

after wasting our time because of a very poorly thought out policy,

i truly suggest you think twice before spending your money with tasu.

they may advertise a deal or you may have a coupon but they're going to do what they can to make sure you pay full price for their food.

not good. i recently ate attasuand was having high expectations as the decor is actaully very nice and from the outside looked great. the one thing i have to say is the service is horrible and in fact probably the worst service i have had out dining in a long time. four of us had dinner and had a mix if items on the menu including sushi. i saw another review on this site and was amazed that they gave them a thumbs up on the sushi. it was acutally the second time i have ate at this place as i wanted to try it again only to find that the sushi was not only old, but was not fish that should be used when making sushi. i am part japanese and to be honest this for the 2nd time eating at this place had the worst sushi i have ever had in my enitre lifetime.

my guess is that the reviews that were written as is the case with many reviews both the staff and the owners write them trying to make the restaurant look better. if you want good sushi in raleigh go to konki as they have incredibly good and fresh sushi. if you want old fish and sushi that is by far the worst i have ever had go to tasu. the biggest problem us with people that think they know sushi when in fact they have no idea what good sushi is in general.

go elsewhere --tasu= awful service. do not trytasuin raleigh. i've been twice...first time was a real pleasure and we loved the place. the second time, i took my entire family visiting out of town and spent over $300 only to be squashed into a table that could not fit my party, have the manager disrespect us to our face, and have him physically handle my son...which obviously did not go over well. even the second time, i did enjoy the quality of the food but our server and the overall customer service...or lack there of, was absurd for a party of that size spending that kind of money. and the part that puts this over the top is that i politely addressed the issues w/ the manager who was clearly way over his head and chose to be disrespectful instead of admitting their shortcomings and fixing it. again, food was good, but we as paying customers deserve more respect than what this place provides. i highly recommend avoiding this place at all costs...even if it means buying your sushi from harris teeter!!!