tasu asian bistro sushi & bar

good restaurant plagued by consumer ignorance. this restaurant has awesome food. bottom line.

i am shocked at the pure ignorance of all of the bad review on here. obviously none of you have never worked in the restaurant business, or been many public places, for that matter. of course the free item is the cheapest one. have you never gone shopping at a drug store or grocery store??? if you purchase mascara for 12.99 and there is a bogo deal with lipstick for 6.99, why on earth would they give you the mascara for free?????? its common knowledge people.

and the no splitting of checks makes perfect sense too. you are getting things for free, the restaurant is already giving you food for free- of course they don't want you to call the shots and decide how to finagle your way into getting away with the cheapestbillpossible.

if you were straying from this restaurant because of the morons that don't use common sense, think again and give it a try.

good food...very bad management. we went here for a birthday party. 5 couples attended, but but restaurant policy cannot split checks, so we asked if we can just pay for what we ordered. problem is the sushi is buy one get one free, which is good; however, higher priced items are charged, while lower priced items are free. this is a problem when multiple separate parties order different kinds of items. ourbillwas a nightmare to separate and management did not understand that we only wanted to be charged for what we ordered. i was charged for the entire bill..."accidentally" and a void added, but my bank account is hit for the whole amount...plus my regular bill. i was told a refund will take 3-5 business days. bastards are sneaky here, be careful and watch your bill.

worst restaurant in raleigh!!! do not eat at this place. the sushi was terrible (rice was very cold, fish had a strange consistency like it had obviously been frozen..very gross tasting). my wife got the hibachi, it had about 3 tiny pieces of meat and the vegetables were raw! on top of it, we had an issue with ourbilland the manager, francisco bolivar, could not have been any more rude and patronizing to both myself and my wife. they charged us the wrong amount, and he refused to fix the bill. so, in summation, bad food and bad management. why would anyone eat here??

average food, lousy service.
our waiter last night, oscar, was terrible. he did not know the food, couldn't answer our questions, never cme back to refill our drinks, never offered my guest another beer, and at the end of the meal, when my guest asked that the salad he ordered, but never received, be removed from the bill, oscar looked at him with a dumb look and said," they never brought your salad, you should of said something". sorry oscar, i didn't realized i was waitering my own table tonight.
also, the b1g1 sushi is a rip off. we were dinning with another couple, three people in our party had sushi, i had a dinner from the kitchen. we were informed that if anyone orders sushi they can not do seperate checks for the table, it all has to be one one check. they do this so they can put all the sushi on onebilland discount the cheapest shushi's in the bunch. what should have been a $60billwas over $100
guess what tasu, for $100 there are much better places to eat. we will not be back, and i will maike sure none of my friends come back either.

this i my favorite restaurant. i eat her once or twice a week. the sushi is wonderful and awsomely priced. i've seen people complain about splitting the bill. my solution to that was one person pays for thebilland the other person gives them cash for their half. not always fair, but fair enough.

worst customer service. in the past i had visited tasu once every 2-3 weeks, because the sushi is pretty solid. tonight, my wife visited and had the worst experience ever. her and friend visited, both ordered two separate sushi rolls. my wife order two sushi rolls that were $13+, knowing that the lowest priced sushi roll on herbillwould be free. they specifically requested at the beginning that their tickets be split. the server brought one check and they requested it be split. after having to put up a fight just for that, he finally agreed to split the checks. he was then very rude and would not allow my wife to have her two sushi rolls on her check, rather they required them to pay for the two highest priced rolls (although they were not both hers) and two separate checks. obviously i was very upset when she told me this so i called the restaurant and first spoke with a 'manager' whom i couldn't even understand. when she realized i was serious she sent me to a guy named richard. i called richard and he was the 'director of operations'. richard proceeded to say that they post a notice in 'green letters' at the bottom of the menu and that it is written that the buy 1/get 1 is per table. he was not helpful at all, and had a very cocky attitude. i then asked for the owners name, who is tham nguyen, and his contact information. richard refused to give me that information and said "that's just how things are". after speaking with richard i immediately called american express (who i fully recommend) and they voided the payment and are looking into the merchant.

bottom line - this is a dishonest merchant who continually shows terrible customer service. i will never go back to one of 'tham nguyen's' restaurants, he obviously has a very misleading business plan. he also owns shiki sushi in durham.

repeat customer. i have eaten here many times and never had an issue with service. i have also eaten with friends. if you want to split the bill, you need to communicate that with your waiter before ordering and not assume you can wait until you get the bill, and what will probably happen is they will have you order in different columns on the sushi menu. very simple. either that or split thebillevenly and share your different rolls. but the sushi is excellent and i think it is the best in raleigh.

bad bad bad service. my friends and i went to this place for dinner. the service was horrible. bad service totally over shadows the food.
i agree with some of the previous reviews that they over charge. same thing happened to us. we were a group of 7-8 ppl. when the finalbillarrived, i have no clues, what all they charged us for. when we tried to ask for an explanation for what we were charged (food we never ordered!) the waiter was rude to us and we were not told what we were charged for! when we talked to the manger, he too didn't bother and for a service industry this is very rude.

bad bad bad ... extremely rude staff and manager too. totally overcharged us. were not ready to recalculate. the waiters are so dumb that they can't split the totalbillinto 6! come on .. and u call yourself to be a part of service industry??? i agree with other reviews that they overcharge and it takes literally hours to sort thebilland after all this they just don't accept their fault. bad service. rude staff . never going back. i would prefer not eating over going to such a restaurant.

horrible management!. went to tasu for a girls night out last night ... the food was great ... however the management is probably the most horrible thing i've ever experienced ... including any fast food establishment i've ever been to! the bogo situation is a joke and will screw you if you aren't paying attention. there were 6 of us and collectively a $200bill... which in my opinion is a table and abillthat deserves good customer service! we weren't paying thebillcollectively though we were paying in 6 separate checks ... only paying for what we individually ordered. then we learned that they wouldn't give us separate checks ... (stupid but i have seen it before) ... however at a closer look at thebillwe realized why they didn't want to give us separate checks ... collectively we had ordered 10 sushi rolls and they had taken off the 5 cheapest ones ... regardless of who ordered what ... and they refused to give us separate checks because if they had it would have been a cheaperbillcollectively. i spoke with the manager and i might as well been talking to a brick wall b/c he looked at us as if we were ignorant and didn't know what we were saying ... we were calling them out on their that appreciate their scheme and he just stared at us like he wasn't even listening. after 20 min of arguing we pulled out a piece of paper and wrote down what each of us ordered on individual pieces of paper and even wrote down which sushi roll should have been free (the cheapest of the two that each individual ordered) ... it was like working with 2 year olds that didn't know how to run a tab or add things together ... then once that ran the cards there were still two cards that weren't charged correctly. one tab ended up being $4.95 ... i seriously have never delt with a more ignorant group of management in my life! i mean we wrote down what we ordered and what the prices were and one still came out as $4.95 ... i can't even explain how frustrating and unnecessary all that was ... especially at an establishment that you are paying collectively a $200 bill!

my girlfriends and i plan on contacting the management directly and will not be attending this place ever again ... i'm not a fan and will not support a place that doesn't take care of the customers and tries to screw them over on the sly as if we were stupid and wouldn't notice!

don't waste your time! there are other sushi places in the area patrons!

sad, too sad. the lunch with my friends was spoiled by inability of restaurant to provide separate checks for sushi. their greedy rules forced us to have one singlebillper whole table and caused lots of problems when finalbillwas delivered. some of us ordered expensive sushi, others - cheap ones. the offer "buy 2, get one free" is great only if you come here with a family. but in case of lunch, when you need separate bills, you won't get expected service. in our case they charged all expensive entries in the order (to remind: we was forced to have onebillper whole table) and counted cheapest ones as a "free" option. as a result people who ordered cheap option to save the money got "free" meal and others get no their "free" option. so we've spent lots of time trying to figure out, how to pay that bill.
we will never come here again.

don't waste all your money. i've never written a review before in my life but thought i had to in this case. i went to tasu for lunch and had some okay sushi that was advertised as half price. however, when they brought thebillit was not at all half price! $18 for lunch.... and i drank water. they get you in the door with the half price sign and then jam you when yourbillcomes. the service was bad also!