i went in at 7 am on a tuesday and the guy behind the counter would not give me 2 dozen doughnuts. 2 dozen. seriously it was ridiculous. i understand if i were asking for 4 dozen and there was concern that subsequent customers would not be able to get any were they to complete my order. i wanted 6 more and he flat out, rudely, insolently refused to sell them to me. not give me them. sell me them. he insisted i needed to call ahead to get an order larger that 18. there is no signage indicating as much, nor is there indication on the website of said policy. once in the store you are capped regardless of your need.that said i had to explain to a room full of people why the business i was bringing forward as a potential business to work with for our corporate events couldn't meet an order of 2 dozen on short notice. we decided to take our order of 500+ pastries elsewhere. further another charitable campaign i was part of, aghast after hearing this story, decided they too would look else where to meet their pastry needs. again, net loss 500+ doughnuts.i spoke to the manager/owner who agreed it should not have transpired as it did but offered nothing back...not even an apology. i didn't call expecting compensation. i got what i paid for, fair and square. oddly he didn't even seem to care that his overzealous employee cost him 2 large orders over 6 doughnuts. i am aware that most of their patrons will consume/order smaller quantities so this review affects/influences few at best. i am also aware that he probably does not care as he sells out his stock regularly and his product is in high demand. i just find the "whatever" attitude towards customer service beyond the " what can i get you? ok. next! what can i get you? ok. next!" is baffling. i should however note that on other occasions i have received stellar service and the quality of the product is great.thank you sirs. you 6 doughnut war cost your establishment 1000+ doughnuts.