such poor service. i was so incredibly disappointed at the service i received. when i go into a local shop and spent my hard earned money ($50 isn't cheap for me) i expect a certain level of service.
when i ordered 2 dozen donuts i had first requested that they be assorted. after taking a look at the selection i had changed my mind and decided there were certain donuts i did want included, and i asked the woman behind the counter politely if i could actually select the donuts.
she was quite visibly bothered by my request, sighed loudly widened her eyes and said "ugh, could we do this for the next dozen?"
there was not a lineup in the store, so i am unsure why this request was so unsettling and bothersome to her.
i was taken aback and quickly regretted my choice of not opting for the cheaper alternative of heading into a tim hortons drive thru for more polite service, especially since these donuts were my collegues at work
i remained polite and selected the next dozen, while she became more impatient as i tried to quickly give my next selection.
ilovethese donuts, have liked this bakery on facebook and recommended them to my friends. but i have to say after this experience i will probably make the drive out to almonte to the place i was told about there.
as i related this story to my collegues at work, i had a fellow tell me of the service his father had received at the shop in almonte (healthy food technologies incorperated)
his father went in, and was trying it out, and said " i see you have dutchies?" so they gave the dutchie, and then he said "i see you have jelly filled?" they said "yes" and they handed him a jelly filled....4 donuts later he went to pay, and the cashier said "don't worry about the cost...they are great, and we know you will be back.."
i would drive 30 minutes out of my way after hearing how they treat their customers....
perhaps suzy q has become so popular that they have forgotten how to treat their customers, but i was so terribly disappointed