i would say this place is a must visit place in agra. why must visit? because this place is no less than a monument, a monument of respect. this place is run by victims of acid attacks, despite they going through the trauma, they fought against the odds and stood for themselves and here they are. they operate a restaurant, more than sympathy they have respect of people. people no longer want to avoid them, they visit them. respect for the owner of the place. such restaurants should open at other parts of the country as well.
from outside it appears to be a small cafe, however it has got a play area for children. there is enough place inside to handle different type of crowds. on one side, there is a wall of fame, where the pictures of the survivors are there. adjacent to that wall, there is souvenir wall, from where you can take something as a memory. there are keychains, magnets, t shirts etc. the next wall is a bookshelf which is full of books. so you can just drop down there, with a cup of coffee, enjoy the inspirational books or a book you find interesting. there is variety of books available for you to choose from.
talking about food, they serve delicious food which are very good in its presentation, and sufficient in quantity. they mainly serve vegetarian food. the food comprises of various cuisines, such as italian, indian, chinese, etc. here you don't pay for the food. you pay for what value you perceive for the food and experience at this restaurant. so the amount you pay here goes like donation.
talking about the service, the staff here are more committed to work, they are encouraged, they do all the work, there is no division of work here. they talk to each other they enjoy their time there and that is wonderful to see.
i have two suggestions, see if that is workable:
1) instead of taking any amount for food as donation, the food should be given some number. otherwise it appears that we are paying something as sympathy. putting amount to the food will represent more of professionalism and dedication of the staff. people will come for the restaurant to generate more revenue and there will be more employment. (my personal opinion)
2) there should be someone who interacts with the customers, explains the concept of the restaurant. i am sure not all people visiting the place would know everything about the place. give some insights which are not known to public at large and let the word of mouth spread.
over all i would say it is no less than taj mahal, when inagrathis place should be visited. at least i am going to visit the place every time i visit agra.