we chose sheesh for my mum's 60th as somewhere special to take her that is local and caters for all tastes. we have got many restaurants that we could've chosen but chose this establishment. i must say the meal and the entertainment wasgoodand the party enjoyed themselves. however i pre-booked for the restaurant to present my mum with a cake on the night and they forgot her 60th birthday cake i asked for. as i was unable to attend myself due to being unwell (i am 38 weeks pregnant) i rang and wanted to speak to someone about this. a nice colleague at sheesh said he'd speak to the manager and was very apologetic. well to say the manager colin needs to learn customer service and standards from his workforce is an understatement! he said he didn't think it was that big a deal and what did i expect as i wasn't there to remind them of the cake as that it what normally happens. he was so rude to me and not at all apologetic in fact his arrogance stank from chigwell to where i lived! when i explained reason i wasn't there to remind them and reminded him that it was in my booking and in their book he merely said that they were busy that night and did it matter as they all had agoodtime? what a thing to say i can never replicate my mum's 60th and a cake is an integral part of that role! will never go there again, would rather spend the hundreds if pounds that the bill came to in places such as harrods georgia restaurant or claridges for a special occasion as having eaten in many different establishments and been served in some of the most top quality eateries in the u.k i can safely say i've witnessed better customer service in macdonald's!