scuzzi's italian restaurant

disappointed. made reservation in the morning of our first visit, which they gladly accepted. waited about 10 minutes to be seated and then was walked to patio, which we did not ask for. when i told greeter we had a reservation for inside i was told only patio was available and should have been told that when i made the reservation. waited approx. 15 more minutes and were seated inside. food was fine, but prefer other places.waiterwas unfriendly and snooty, but did serve the food adequately. don't plan to return. there are much better italian restaurants in san antonio.

a great effort that fell a little short. this was our first visit and we were instantly impressed with the attentiveness of the staff. we were seated immediately, and ourwaiterappeared shortly after. we were informed about the very attractive drink specials, and i ordered a skinny margarita that was served with no sour mix, but was too sweet with agave for my taste. ourwaiteroffered to replace the drink, but i drank that one and ordered another without the agave, and it was much better. we ordered the shrimp appetizer that was perfectly cooked and served on a hot plate, but the shrimp was only warm, and would have been excellent with hot shrimp. the house salad was good with mixed greens, and a house italian dressing. my wife ordered tomato basil soup that tasted sour. the manager immediately knew that there was not enough cream in the soup, and offered to make another, that came out much better. we split the prime ribeye with a side of potatoes, and this was our biggest disappointment. the ribeye itself seemed like a good cut, but the flavor of the steak was overpowered by the heavy char flavor of the grill, and the mushroom gravy poured over the steak. we are not sure if the gravy was mentioned on the menu, but it really takes away from a steak. the potatoes were heavy on the rosemary for me, but it could be a matter of taste.
the wednesday drink specials are a great value, and the service was really extraordinary, the food just was not what it could be.

food was decent, service was horrible! we sat we two small children for almost two hours waiting for drinks and food then finally the bill. thewaiterseemed very preoccupied but not concerned with our table at all.

disappointed. really lousy service and arrogant attitudes.
when the manager was called to assist, he was just as rude and unhelpful as the wait staff.
he explained that their poor service is "how they do things".
when i asked for the owner, he said he was the owner.

i overheard another man at the table next to us complaining that they were understaffed...and they were also getting lousy service.

i have been here before to celebrate a birthday. when i looked over my credit card statement, thewaiterhad added an additional amount to the 20% tip we had already left him.

good customer service starts at the top with management.
apparently poor customer service does also.

disappointed. really lousy service and arrogant attitudes.
when manager was called to assist, he was just as rude and unhelpful as the wait staff.
he explained that their poor service is "how they do things".
when i asked for the owner, he said he was the owner.

i overheard another man at the table next to us complaining that they were understaffed...and they were also getting lousy service.

i have been here before to celebrate a birthday. when i looked over my credit card statement, thewaiterhad added an additional amount to the already 20% tip we had already left him.

good customer service starts at the top with management.
apparently poor customer service does also.

very poor service. on thursday dec 4th i had my wife call in an order for 2 italian sausage and peppers with roasted potatoes. it was shortly after 5 pm when i arrived to p/u my food. when i entered the restuarant there was no one in the reception area and 1 table in the dining room with a customer.
yourwaiterdennis came out, i said i was p/u an order to go for bob. dennis said the order was being put together at the time.
i paid for the food, i left a favorable tip, and waited for the food.
while standing in the reception area, a group of 3 ladies came into the bar and dennis went to service them. from that point on dennis did not check on my order, 25 minutes went by, and he sat in a corner with his i phone.
you had a receptionist who had a bad cough. she walked throughout the dining area coughing sneezing and even wiped her nose on her sleeve.
at one point the receptionist took a white towel, sneezed in it, then took the liquid to wipe down the menus and sprayed the contaminated towel with this liquid and proceeded to wipe the menus.
all this time i am waiting in the reception area and no one has even asked me what i was there for. this went on for 20 plus minutes.
finally anotherwaitercame over to me and asked if he could help me and if i would like a drink of water. i said no thank you i am just waiting for my takeout food which should have already been cooked with only 1 customer in the dining room.
finally brian my originalwaitercame towards me and asked if he could help me, after 25 minutes. i said i just wanted to get my food and leave. thiswaiterdid not even remember me and i was the only person standing alone in the receptionist area for 25 minutes.
this is the first time i have ever written a bad report on any restaurant. the service was piss poor to say the least. the food was good. which saved the day.
bob

i'd rather cook instead. we were excited to try a new italian restaurant and give my husband a change from the typical eateries around where we live. let's just say we were thoroughly underwhelmed with the food this restaurant had to offer. the staff are very friendly and shaky/nervous. ourwaiteractually stabbed my chest while cleaning the bread crumbs from the table and dropped a spoon on our friends' head. in the future for the hiring manager, servers with steady hands might help. my husband's dish would have been better at olive garden, which neither of us are fans of. the chicken in my dish seemed to be anorexic. i would expect higher quality and/or larger portions for the price of admission. sadly, this is not the case at scuzzi's italian grill.

scuzzis. my husband and i had lunch yesterday(sunday). we had a very caringwaiterwho was very accomodating and the food was excellent and the warm bread and oil to dip is to die for.

fool me twice - shame on me!. this was my second experience dinning at scuzzi's, i should have quit after the first. scuzzi's is trying to sell itself as an elegant upscale dinning experience. other than the furniture and well dressed hostess, it misses by a mile. thewaiterwas only interested in rushing us through dinner and out the door. the service was poor at best; thewaiterdid not know any of the specials and could not recommend a wine to compliment our meal (much less spell). we had to ask to see the wine list again, because he removed it immediately after seating us! the service he provided was clumsy and would have been comical if it was on a sit-com, however, it was not. he poured tea on my daughter and covered the table with cheese, instead of the food. i would have addressed these problems with the manager; but my wife did not want to make a scene. scuzzi's is charging $$$$ prices for basic italian food which is no better (or worse) than the olive garden. combine all these factors with poor service; i will never return. there are plenty of real 4 & 5 star restaurants in san antonio, do not waste your money and time on this average restaurant masquerading as an upscale wanna-be.

"rules are rules . . .". my guest and i went to scuzzi's with a restaurant.com coupon for $25 off. what a deal! restaurant.com makes it clear to the restaurants they do business with that our part of the deal is to present the coupon before ordering. their part is that if there is a problem with the order not complying with the restrictions, we will be told up front. so, we ordered off the lunch menu, which was a mistake on our part because it clearly states "dinner only". yes, we made a mistake. we finished dining. by the way, the shrimp sauteed in butter/garlic sauce is to die for! the chicken lazagna is dry and tasteless. the salads look like a child's portion and are wilted. anyway, ourwaitercooly and nonchalantly presents our check with a smug look and states that he can not honor the coupon that we presented from the beginning because we ordered off the lunch menu. we expressed that it would have been nice if we had been told we made a mistake before we consumed our food! he left and came back with a new check reflecting the dinner prices for our meals and with the coupon deduction, and smuggly told us that that is the best he can do, even though he admitted that we got the smaller lunch portion, but were being charged for the dinner plates . . . but he gave us the deduction.

now, this wasn't about money--$25 off is a great deal, and i know it. this is about principal. we asked to speak with the manager, who we found out is the owner (maci? or something like that), who had an identical smug grin on his face as he told us, "rules are rules, and we all have to follow them". he obviously felt that since we were getting such a good deal to begin with, he shouldn't have to budge on the fact that we were charged for the larger portion but got the smaller portion, or the fact that they made a mistake too accepting the coupon from the beginning yet letting us order off the lunch menu without mentioning the faux pa (we sat down at 3:45 p.m.).

food okay - service okay -- won't go back.. we had dinner there on 4 sep 10. i had the pollo alla saltimbocca for $16.99 and was disappointed with the sauce and overall meal. my husband had the vitello alla marsala for $21.99, which was very good. the wine selection was very good. we were mystified over what could have gone wrong with two very simple drinks ordered from the bar. very, very watered down. thewaiterasked if we wanted a to go box before we were done eating and the manager came 2 minutes later and asked the same thing. asking this while eating just seems to make us feel rushed.

has it come to this???. i've been there several times and loved the food and service. problem is i will never go there again and tell every one i know i think they were unjust.
2 adults and 2 children ages 2 and 5.
adults orders two meals and the 5 year old wanted something on the adult menu, so ordering it knowing that the 2 yr old will eat some. thewaiterbrings out 2 plates had split the meal without asking. what a nice thing to do..
no, when the bill came they added 3 dollars for the split of the meal. when asked about the bill it was explained by a couple of people that is their policy. now, come on!!!! not adults here!!! they are 2 and 5!!!!!!!! it was not explained before the plates went out and i have had my 2 yr old eat off my plate. what next!!! am i going to be charged for that next time. way to go scuzzi. for someone who would have enjoyed eating there a lot will find somewhere else to go. there are to many good eating places out there to be so concerned about 2 children sharing an adult plate.....

it's ok. thewaiterwas friendly & attentive, the manager was rude when asked about a gluten free menu(?).
the food is ok, my money is on paesanos though.

great food and some okay food. went there tonight 7-27-2010 and enjoyed it. the scuzzi salad was delicious - our favorite - and the spinach salad was good but a little sweet - nice strawberries and walnuts. chicken napolitano was so good we would order it again - beautifully grilled chcken breasts stuffed with spinach, ricotta, sun dried tomato, yello squash in a white wine sauce. i had the chicken saltimboca which was good but the sauce was a little too sweet so would not order again. bread was stale but did not ask for a replacement as there was more food than we could eat. thewaiterwas very nice, pleasant and attentive - should have gotten his name. we also had a $25 coupon from restaurant.com that we got for $2 so we saved $23 on the bill. we left a 20% tip on the before-discount total so our bill for a large salad, half salad, two entrees, iced tea and one glass of wine ($6.50) was $46. will go again.

7 out of 10. just ate there today and was quite pleased. we were craving salads, for some reason, and decided both to order salads. at $8 a piece we were worried about the expense. ourwaiterwas extremely polite and helpful. he asked us if we wanted a half portion of the salad, which we did not know you could do. points to our waiter. i ordered the insalata scuzzi which was perfectly dressed with a balsamic vinaigrette. heart of palm were very tasty along with the sliced olives. the pine nuts could have been toasted and the canned artichokes cut into more bite size pieces. my friend ordered the insalata romana which consisted of a very mild gorgonzola cheese, balsamic vinaigrette, spinach and toasted almonds. it says caramelized onions but they were more fried than slowly cooked onions. still the salads were very good. our entrees consisted of pollo alla napolitano and lasagna di pollo al forno. the polla alla napolitano was decent. the grilled chicken is stuffed with ricotta cheese, sun-dried tomatoes, red onion, zucchini, squash and italian herbs topped with a lemon butter mushroom sauce. the mushrooms could have been sauteed longer. they tasted like raw mushrooms that just leached out their water. lemon butter sauce needed more lemon and seasoned. chicken was a little dry but it is difficult to grill really thin pieces of chicken breast. i had the lasagna di pollo al forno. which was layers of pasta stuffed with smoked chicken, spinach and cheese served with sugarosa (tomato cream) sauce and topped with mozzarella cheese. i liked this very much. good amount of sauce, the chicken was not too overly smokey, spinach was very tender and there was mounds of cheese everywhere. very big portion and very delicious. will go back again when i feel up to the drive.