"rules are rules . . .". my guest and i went to scuzzi's with a restaurant.com coupon for $25 off. what a deal! restaurant.com makes it clear to the restaurants they do business with that our part of the deal is to present the coupon before ordering. their part is that if there is a problem with the order not complying with the restrictions, we will be told up front. so, we ordered off the lunch menu, which was a mistake on our part because it clearly states "dinner only". yes, wemadea mistake. we finished dining. by the way, the shrimp sauteed in butter/garlic sauce is to die for! the chicken lazagna is dry and tasteless. the salads look like a child's portion and are wilted. anyway, our waiter cooly and nonchalantly presents our check with a smug look and states that he can not honor the coupon that we presented from the beginning because we ordered off the lunch menu. we expressed that it would have been nice if we had been told wemadea mistake before we consumed our food! he left and came back with a new check reflecting the dinner prices for our meals and with the coupon deduction, and smuggly told us that that is the best he can do, even though he admitted that we got the smaller lunch portion, but were being charged for the dinner plates . . . but he gave us the deduction.
now, this wasn't about money--$25 off is a great deal, and i know it. this is about principal. we asked to speak with the manager, who we found out is the owner (maci? or something like that), who had an identical smug grin on his face as he told us, "rules are rules, and we all have to follow them". he obviously felt that since we were getting such a good deal to begin with, he shouldn't have to budge on the fact that we were charged for the larger portion but got the smaller portion, or the fact that theymadea mistake too accepting the coupon from the beginning yet letting us order off the lunch menu without mentioning the faux pa (we sat down at 3:45 p.m.).