final straw. i have been a somewhat loyal follower of russell's since his partnership with (jonathon) hunt. good tasting, well executed food. the problem is that no matter how good of a chef he may be, he does not have a strong front of the house staff. my last 5 visits have been an absolute disappointment in the service end, it has finally overshadowed the fact that my food was okay.
i visited the bothell hideaway two nights ago with my husband, and left feeling though my long relationship with this place was finally over. forgotten bread, calling us "you guys" , never delivering my husbands entree (i had to find another server to ask if they could help us find his dinner) to name a few errors. when our server was alerted that hisdinnerhad not arrived, she came to the table, and without a word to me, pulled my plate and walked away. we sat confused. is she making a new one? won't my duck get overcooked in the heat lamp? what happened to his scallops? explanation please? anyone can be forgiving when someone takes responsibility, but this was done without apology.
our food was then served. his scallops were tasty, and my duck was rubber. our server brought a glass of wine and said, "sorry guys...this glass of red is on me". who asked for that? how about...."sorry for the confusion. how is your dinner?"
i would have asked for the manager, but there did not appear to be one. not even our dear chef could be found. to me, a conversation would not heal this. it was just time to pay the bill, leave and never go back.