red dining

first of all i'd like to thank the chefs the food was outstanding especially the pork belly. the service however was apauling, we called up to make a reservation at 6:30 they told us that's our busiesttimeso we than asked whattimewill it be quiter as we have a young child with us, we were than advised 7pm. arrived at 7pm we were than advised our food would be late by a further 30 mins as this is there busiest time. if that was the case they should of told us the truth in the first place. then the waitress we had either couldn't understand english or she was deaf as we had to repeat your selfs over and over. while talking to the waitress she started rolling her eyes. someone with little respect and can't do her job properly shouldn't be working there or any where near customers for that fact.

we are a family with 3 children, and we were also dining with another family with 2 children, so therefore made an early booking at 5pm thinking we would have been an gone before the mad dinner rush. the place was pretty much empty when we arrived and we were seated out the front which was nice for the kids. even though the place was very quite to begin with it took a considerably longtimefor the drinks to arrive and that is pretty much how the rest of the evening followed. not only were we left waiting ridiculously long for our food, but they also stuffed up our order so by thetimei had finished my main only then did my children's pizza arrive, making our evening take even longer (lucky for us our children were being so patient) the mains were okay but the pizza was not worth the wait. it took a longtimefor our table to be cleared therefore delaying us ordering dessert. then more waiting. but patient we were even though it was well after 7pm now. while waiting patiently a woman (who i can only assume is the manager/owner...not really sure as she didn't introduce herself) asks my husband and me how our meals were, she then proceeds to tell us that the table/area we are seated in is booked for 7:30pm so if we could leave in the next 10 minutes that would be great, or we could move to the pub next door to finish our night....! firstly i don't fancy taking my young children into a pub!!! and secondly i'm still waiting for our desserts!!!! i found that so rude of her. so off she goes to the kitchen to put the hurry up on our desserts, and here we are left feeling pretty uncomfortable after pretty much being told thanks but you can leave now. its not our fault your service was sooo slow and you stuffed up our order. but not only that, as we are trying to eat our desserts as fast as we can, the staff are seen peeking around the corner to check on us, as if we didn't get the message the firsttimelol. the wait staff were very apologetic but the manager sadly wasn't, she just acted all surprised and then made some lame excuses. was not impressed with her at all. okay food, but not worth the wait or the $. i was told by the manager after she went to the kitchen to hurry the desserts up that we could ring and order our pizzas before arriving to save waiting time, that's not to say they wont screw your order up though! and it wouldn't be necessary either as we will definitely never be coming back a second time.