queen city grill


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4
3.5
eb
5
11 yıl önce
belltown
awesome entrees, horrific service- not just anyone can be a great server.. last night in seattle so picked this place based upon previous good reviews of food. i applaud the cooks and chefs for they delivered on our expectations. halibut, ahi tuna, and salad courses were divine. bar was busy, lighting warm, and nice wooden booths. the service by server is another issue. i must give additional back story that my husband and i have over 15 years professional experience in the fine dining and restaurant industry so have first hand expertise in knowing when a restaurant delivers on the core principles of running a business: delicious food, immpeccable attentive service, and enjoyable environment. queen city grill had 2 out of 3. we were looking forward to an enjoyable night but had it ruined by an arrogant server who can't handle the basic elements of greeting your customers warmly, providing prompt and effortless service, and most importantly leaving your attitude at the door. our server was laxidasical at best, with no interest in making an effort to even do bare minimum of service his fellow servers and bus staff took better care of us as it was like having tables meant we were interrupting his social hour. it is an unfortunate trend we see in too many restaurants where the front of the house fails the hard working back of the house. a server needs to earn their tip, and we still gave our minimum 15%, but by not taking the time tocheckon us thought the night, and to just drop thecheckon the table without a word, he lost out on our additional order for after dinner drinks. just because we were not ready to order dessert when his coworker stopped by to clear our plates and inquired, did not mean we were done. oh well- his loss of a potential $40 tip by being short sighted and short on manners in his haste to turn a table. next time just get carry out!
0
mikasat
2
12 yıl önce
belltown
terrible! sat for 20 minutes before our waiter showed up and instead of being greeted, he said "are you drinking tonight or not?" not quite the response we expected after waiting for him to show face. we then ordered scallops to start and waited another 45 minutes for them to sear 1 scallop and partially cook the other three, which weren't even cleaned properly because there was sand still in them. this would have been mentioned to the waiter, but we didn't see him again. my boyfriend had to go inside to request thecheckand it was another wait for that. when thecheckarrived, he didn't ask how anything was, but instead just threw thecheckfolder on the table and walked away. this is service i would expect at hooter's or red robin, not at a place that seemed to be nice. will never return and discourage anyone from eating here. the poor food isn't worth the bad service.
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