absolutely the worstservicei have ever had at any restaurant. though it may sound like it, this is no exaggeration. i walked into the market and ordered a small pizza around 11:30 with no one in front of or behind me in line. i was given #11 and was told the pizza would be brought out when ready. naturally, the market got busier closer to noon and more people ordered. i waited 25 minutes and saw pizzas coming out to guests that ordered after me. i grabbed my number and caught the lady walking back to the restaurant and asked if mine would be coming out soon to which she responded "its lunchtime. we are busy". she didn't stop to talk to me, didn't look at me, but continued to walk to the back. so i stood at the counter and told her that i had ordered nearly half an hour before and she responded "that's impossible". the two other cooks behind the counter then proceeded to tell me that it was impossible for me to have ordered 30 minutes prior (even through they opened an hour earlier, so not sure how it was impossible). they told me they were busy, that they didn't have a #11 ticket, that means i didn't make the order, and that it was impossible for me to have ordered when i said i did. one cook, almost yelling, said "it is impossible that you ordered that long ago. i didn't take your order" and i responded that "no, you didn't. the lady (that ignored me) took my order". at no point was anything said to me to make me think i was going to receive what i ordered and paid for, so i kept asking if i was going to get my pizza or not and was ignored multiple times while they griped about me to each other. finally, the lady who initially ignored me (and who actually took my order) found it on the computer and passed the order along to the cooks. at last, one of the cooks finally acknowledged me and barked "mistakes happen" and that it would be one minute for my pizza.
i was not upset when i asked about my pizza. i understand mistakes happen and that tickets sometimes are lost. no big deal. a little bit of simple respect would go a long way for pure pizza employees. "i'm sorry. we will get it right out" would go a long way. not once was there an apology, or any sort of respectful communication whatsoever for that matter.
i work in charlotte nearly 3 months out of the year and pure pizza has always been a must stop for me, but no more. i am honestly shocked at how these employees treat their customers. i'll spend my money elsewhere next time.